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Case Coordinator: Matching Grant

North Carolina, United States (Hybrid)

Case Coordinator: Matching Grant

3 Months ago • All levels • Administrative

Job Summary

Job Description

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Job Details

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

Provide case management services to refugees and other eligible immigrants through the Matching Grant program. The program focuses on removing obstacles to employment and self-sufficiency. The MG Coordinator will ensure services, which support and strengthen clients’ motivation and capacity to become self-supporting, are provided in a planned, effective, and timely manner to eligible clients.

Role & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Present MG program services to potential clients to inform them of program expectations and requirements.
Provide case management services to clients to remove their employability obstacles from enrollment to case closing at the end of their eight-month service period.
Assist clients with cash assistance, rent payments, and utility payments each month and keep track of outgoing payments.
Collaborate with the R&P program caseworker to accurately assist clients in core services, along with rent and utility assistance.
Make budgets with clients before and after employment to empower clients to manage household finance
Meet weekly with the job developer to ensure clients are receiving appropriate services.
Develop service plans and coordinate services with other service providers.
Conduct 120 day, 180 day and 240 day check-ins with clients to ensure self-sufficiency and that clients are meeting their goals.
Accurately enter and manage client service data in the Dynamics system.
Maintain thorough and accurate client case notes and case files.
Conduct assessments and enrollments into the MG program, while managing client expectations for cash assistance and program requirements.
In collaboration with the job developer, conduct routine post-employment services to ensure clients are successfully navigating their job placements.
Orient refugees to necessary systems and community resources to assist clients to attain/retain employment.
Conduct case closing meetings with clients, talking through services and funds administered during the eight-month service period, as well as administering the minor savings plan funds, if applicable.
Build relationships with outside agencies and make referrals as needed in accordance with clients’ service/vocational plans.
Consistently meet deadlines for 120-day, 180 days, and 240-day meetings with clients.

Knowledge, Skills, & Abilities

Strong administrative skills and detail orientation
Proficiency with MS Office and Google Drive products
Excellent communication skills, both oral and written
Advanced cross cultural competency
Ability to multi-task and manage competing priorities
Ability to work independently as well as in collaboration with a team
Proficiency in a language of WRD’s service population, including Arabic, Dari, Pashto, Karen, Burmese, Swahili and/or Kinyarwandan
Lived experience of the refugee or immigrant journey strongly preferred

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

· The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

· General office setting. World Relief also offers hybrid and remote schedules for limited positions.

· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

· Year-end archiving activities involve repeated lifting and bending.

· Physical, emotional and intellectual demands

· Equipment used: Employee computer (desktop or laptop), printer, and copier.

· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.