Client Account Director

Job Description:

Introduction

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an important part of our world-class offering - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We’re hiring for a Client Account Director to join the planning team in London to work with one of our biggest financial services brands.

Purpose of the Role

As Client Account Director you’ll oversee the day-to-day account deliverables, supported by an Account Manager. You’ll be planning, launching & reporting on strategically driven, innovative media campaigns across UK markets. You’ll be responsible for delivering outstanding client service for your clients & working with Client Director to deliver them according to client service & relationship plans and ensuring the Carat planning process is delivered end-to-end.

Key Responsibilities

• Lead key brand campaigns for the team’s stakeholders in an accurate & timely manner across multiple simultaneous workstreams.
• Build and maintain collaborative working relationships with all specialist teams (e.g. AV, Digital, Search, Social, OOH) and work seamlessly with internal stakeholders & colleagues across the network to deal with client media requests.
• Oversee the day-to-day planning, finance teams & key contacts to ensure regular financial reports are accurate, match PO budgets & with all invoicing reconciled in a timely manner.
• Manage performance reports and teams, ensuring delivery of actionable insights & optimisation for future campaigns & planning.
• Work closely with the Client Director and Strategy Partner and extended team to deliver media & planning responses, including presentations & ensuring flawless execution of campaigns.

Qualifications + Skills

• Strong working knowledge of all media channels & latest innovation in media planning & buying, to deliver informative & constructive conversation with clients.
• Knowledge and understanding of how to leverage data, insights and local experts to nuance planning deliverables.
• Experience of working with & managing multiple client stakeholders on global or multi-market client
• Proven experience of collaborating with partner agencies
• A trusted client advisor and strong people management experience and skills.
• Background and experience in measurement projects such as MMM and econometrics.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office twice a week on Wednesdays and Thursdays. Once a month there is a requirement to go into the office on a Tuesday.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

#LI-Hybrid

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