Sr. Account Manager

5 Months ago • 5 Years + • Account Management

Job Summary

Job Description

As a Senior Account Manager at WebMDMedscape, you'll be responsible for building and maintaining strong client relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely delivery of solutions. This involves partnering with various internal departments, managing projects, and providing high-caliber customer service. Responsibilities include client communication (reports, meetings), supporting client satisfaction, understanding Medscape processes for efficiency, contributing to revenue goals, and collaborating with project managers throughout the development lifecycle. Strong communication, presentation, and influencing skills are crucial, as is the ability to analyze and improve internal processes. Client travel may be required.
Must have:
  • 5+ years Account Management experience
  • Digital, agency, and healthcare experience
  • Strong client relationship management
  • Project management and execution
  • Excellent communication & presentation skills
Perks:
  • Competitive salary
  • Equity
  • Benefits
  • Opportunity for advancement

Job Details

Description

Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

We’re looking for an experienced and motivated client services professional to join our Account Management team.  You will be responsible for building and maintaining strong customer relationships, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. 
This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot.  You will also have demonstrated efficiencies in project management, timeline execution, and team mentorship.



What Makes This Job Amazing
  • You’ll become part of our high-performing, and close-knit account team
  • You will function as the day-to-day lead on your book of business
  • This is a full-time position that offers a competitive salary, equity, and benefits. 
  • We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement. 

 

Role Responsibilities include, but are not limited to:
  • Account Management
    • Day-to-day partnership and collaboration with all departments from sale to execution and launch
    • Build and maintain strong client relationships, including onsite presence as needed
    • Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
    • Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
    • Support overall client satisfaction by providing the highest caliber customer-service experience
    • Demonstrated client management expertise, presentation skills, and Medscape product value articulation
    • Exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
    • Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
    • Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executives
    • Ability to analyze and improve internal processes and engage with company-wide initiatives
    • Own development process and improvements for assigned Pharmas or Brands
    • Support ongoing Pharma or Brand training
    • Client travel as required
  • Project Management
    • Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
    • Partner with Sales to help meet client and internal goals and improve overall business performance
    • Focus on high-quality client deliverables and error-free launches
    • Demonstrate overall process compliance and mastery
Qualifications:
  • 4-year Bachelor’s degree preferred or will consider related experience.
  • Minimum of 5 years of experience with a combination of digital, agency and healthcare experience.
  • Minimum of 5 years of experience in Account Management

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