Client Services Manager

Description

• Working with sales and creative strategy teams at the briefing and pitch stage to help craft our response as well as gain a thorough understanding of what our proposal is and why we’re suggesting it
• Leading internal and external kick off calls and summarizing pertinent information, requirements and expectations for those in attendance  
• Collaborating with designers, video producers, ad ops, events and social media leads to ensure teams are equipped with everything necessary (e.g. information, assets, etc) to fulfill on booked activity  
• Being the primary point of contact for anyone involved in the campaign  
• Communicating with clients and sales on the status and progress of their campaigns and updating on needs or status changes, if necessary  
• Managing production budgets in conjunction with producers  
• Managing the overall campaign timeline and ensuring it is stuck to and alerting relevant stakeholders of any potential changes to it 
• Once launched, ensuring campaigns are promoted appropriately and deliver on the expected goals/ KPIs
• Analyzing and understanding the performance of campaigns and feeding that information both into the wider post-campaign analysis and the campaign ideation phase to advise on anticipated performance and best practice improvements
• Providing excellent customer service to IGN’s clients and taking responsibility for a client experience that builds and fosters strong relationships as well as encourages repeat business  

• Passion for IGN, its content and its subject matter  
• Proven experience working effectively with cross-functional teams (technical and non technical) and all levels of management (internally and externally)  
• Great organizational skills  
• Experience working, and leading communications, with clients
• An objective, collaborative and composed approach to problem solving  
• BA/BS Degree in business, marketing, communications or other related field, or equivalent years of experience (see below bullet point)  
• 3+ years experience in digital media (media planning, account management, sales, and digital advertising a plus)  
• Strong written and in person communication skills (Email, phone, in-person meetings)
• Strong understanding of advertising and content performance metrics  

• Work Schedule: 40 hours per week, M-F, Standard Business hours 9a - 6p, with possible hours before or after the typical work day. 
• Travel Requirements: There may be travel from time to time based on projects and events. 
• Physical Requirements: There are no physical requirements for this role. 
• Work Model: For applicants who reside in or around Los Angeles, there will be a requirement to go into our office 1-3 days per week.     

• You’ll make an impact. We reach 400MM monthly unique users. We’re big time, but we’re not afraid to give you real opportunities to be epic and make a difference immediately.
• We’ve got a big presence, but a small team.
• We have fun. It’s all about games and games are fun. Anyone can offer a casual work environment, flexible hours, and benefits. We can offer that and a place where you can squad up with your coworkers in the arcade/game room.
• We’re passionate about what we do. IGN employees understand our users, because they are our users. We have a personal interest in providing the best possible product.