Client Success Manager, Content & Creators
Job Summary
Job Description
As a Client Success Manager, you will be responsible for a portfolio of accounts, driving the adoption of tools, increasing client satisfaction, mitigating risk, and identifying expansion opportunities. You will collaborate with clients, providing recommendations to optimize the use of tools and services to achieve business goals. This includes increasing brand awareness and driving revenue. You will advise clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution. Your responsibilities also include managing client lifecycle, understanding client success metrics, promoting new feature adoption, and developing expertise in social commerce and creator marketing.
Must have:
- Positive, self-starter attitude with creative problem solving
- Customer-centric and focused on client interests
- Exceptional oral and written communication skills
- Excellent time management, organization, and prioritization
- 1-2 years of experience in relevant fields
Good to have:
- Social media obsessed
- Fluent in English and proficient in French
6 skills required
Job Details
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
We are looking for a Client Success Manager to join our Content & Creators team!
Our team is helping shape how the world’s leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey. Internally and externally, we’re trusted advisors in the fast paced and ever evolving creator economy and social commerce space.
As a Client Success Manager, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.
What you’ll be doing
- Advise clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution, including our creator management and social scheduling tools, social and on-site experiences, content generation, etc.
- Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.)
- Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results
- Help key stakeholders understand the value they are receiving from Bazaarvoice
- Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
- Promote new feature adoption to enhance client satisfaction and program performance
- Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
- Observe and track trends across portfolio to develop best practices
- Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (IG, TikTok, Pinterest, etc.)
Who you are
- Positive, self-starter attitude with a knack for creative problem solving
- Customer-centric: you keep the best interest of clients in everything you do
- Social media obsessed
- Exceptional communication skills (oral and written)
- Skillful in time management, organization, and prioritization
- Sufficient in meeting deadlines and expectations with minimal supervision
- Fire in the belly – we hire people who bring passion to their work and their team
- Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred
- Must be fluent in English. Proficiency in French preferred
€2,500 - €3,000 a month
EUR gross per month
Pay Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. The above base salary range for this position is EUR gross per month and will depend on your skills, qualifications, and experience.
#LI-HYBRID
#LI-AS1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
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