Collections Specialist

Job Description

•  The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
•  Providing customer service regarding collection issues
•  Process check requests for customer refunds.
•  Process and review account adjustments
•  Resolve client discrepancies and short payments.
•  Responsible for monitoring and maintaining assigned accounts.
•  Customer calls, account adjustments, small balance write-off, customer reconciliations and processing credit memos.
•  Accountable for reducing delinquency for assigned accounts.
•  Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
•  Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
•  Posting of invoices to customer portals.
•  Sending out statement and invoice copies.
•  Respond to customers request for assistance with accounts.
•  Weekly and monthly reporting of aging and collection efforts.
•  Assist with special projects as needed.

•  Document and follow relevant internal controls over financial reporting.
•  Directly assist subsidiaries and other departments to document and adhere to relevant internal controls over financial reporting for their respective functions.

•  Minimum 2 years High Volume Corporate Collections experience.
•  Knowledge of Billing and Collections procedures
•  Accounts Receivable knowledge/experience a plus
•  Experience with Microsoft Dynamics Business Central preferred
•  Experience with Microsoft Excel is required.
•  Commitment to excellent customer service
•  Exceptional English communication skills, both written and oral
•  Ability to work in a fast-paced, changing business environment.
•  Ability to multi-task and work independently
•  Proficiency with MS Office Suite especially Excel
•  Accounting experience in the Gaming Industry and understanding of Minimum Internal Control Standards is preferred.