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Account Management Team Lead

11 Hours ago • 5-8 Years • Account Management

Job Summary

Job Description

The Account Management Team Lead at VGW will mentor and guide a team of Account Managers/Executives, developing their strategic customer development skills and fostering strong relationships. This role involves utilizing KPIs to track portfolio performance, supporting the team in strategic retention decisions for high-value customers, and collaborating with Account Management leadership to improve the department. Responsibilities include cultivating a culture of excellence through training, performance monitoring, and addressing challenging situations. The ideal candidate will have 5+ years in B2C relationship management and 3-5 years in team management, demonstrating advanced relationship-building skills and proficiency in CRM database management.
Must have:
  • 5+ years B2C relationship management
  • 3-5 years team management experience
  • Advanced relationship building skills
  • CRM database management proficiency
  • KPI utilization and performance tracking
  • Strategic customer retention expertise
Perks:
  • Flexibility
  • Opportunities for growth
  • Competitive compensation and benefits
  • Fun and inclusive workplace

Job Details

Account Management Team Lead

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

We have an exciting opportunity to join our Account Management team in Toronto and are currently looking for an Account Management Team Lead to join the team. 

In this role you will provide mentorship and guidance to a team of Account Managers or Executives, developing them into a group of strategic customer development experts, capable of fostering and sustaining strong relationships. As a vital part of the leadership team, support initiatives aimed at building and improving the broader Account Management department align team efforts with organisational goals while handling administrative tasks to ensure smooth operations and peak performance.

Key responsibilities will include:

  • Utilize KPIs to manage and track portfolio performance for the Account Management team and develop strategies to increase customer retention
  • Leverage your advanced relationship building capabilities to support your team in making strategic decisions in order to retain our highest value customers
  • Be a part of the collaborative larger Account Management leadership team driving a positive culture within the department and supporting initiatives and projects to drive improvements in the broader department.
  • Cultivate a culture of excellence by monitoring core Key Performance Indicators (KPIs), spearheading regular account management skills enhancement sessions, and providing subject matter training. Facilitate engaging discussions with your team and their direct reports, focusing on tailored development opportunities to refine their expertise and retain top talent.
  • Offer guidance through challenging situations as they arise within their customer portfolios.

What you will bring to the role:

  • Minimum 5 years of experience in B2C relationship management
  • 3-5 years of experience in people/team management
  • Demonstrated internal and external effectiveness at sustaining advanced level relationship building.
  • Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
  • Demonstrates client focused approach with high level emotional intelligence.

 

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

 

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

 

 

 

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required.  

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About The Company

Pioneering the online social gaming experience. 


We are a fast-growing technology company and creator of market-leading online social games.  


Our business is innovative and is setting new standards in the online social games market. Our success comes from hiring amazing people who are challenging the status quo by testing, pioneering and pushing the boundaries. 


For over a decade, VGW has developed popular games that provide our many players entertainment with a thrill. 


We understand the importance of providing games and content that capture our customers’ imagination while building a reputation of trust and security, working alongside the biggest marketing and payment partners across the globe. 


VGW exists to provide our players with the ultimate entertainment experience.


To ensure we maintain a safe and respectful online community, we have developed house rules for our LinkedIn page: https://www.vgw.co/social-media-policy/

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