Country Service Lead, Sweden

1 Day ago • All levels • Operations • Undisclosed

About the job

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team-management

Job Description

The Country Service Lead for Sweden at Tesla will oversee all service locations, leading the management team to deliver exceptional customer service. Responsibilities include developing strategic decisions for service growth, coaching managers, reviewing KPIs, identifying improvement areas, and motivating teams. The role requires strong leadership, data analysis skills, financial management acumen, and effective communication across all levels. Collaboration with other EMEA Country Leaders and business areas is crucial. The ideal candidate possesses a proven track record of managing organizations to meet operational and strategic goals, demonstrating an open leadership style and a passion for the Tesla brand.

Must have:

Proven leadership experience managing organizations.
Data analysis and decision-making skills.
Excellent communication and team motivation abilities.
Financial management and KPI analysis expertise.
Strategic planning and operational efficiency focus.

What to Expect

Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.

As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.

What You’ll Do

Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

What You’ll Bring

A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language

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