Customer Service Advocate

18 Hours ago • All levels

Job Summary

Job Description

The Customer Service Advocate is responsible for delivering exceptional customer experiences by providing product/service information and resolving customer issues. They will build relationships with clients, answer product questions, and explain technical concepts. They will help customers utilize software, investigate system issues, communicate with staff, and meet goals. This role requires initiative, innovation, and expertise in Daxko's products. The role will be based on-site in Birmingham, Alabama, requiring 2-3 days of office work per week. The candidate will need to be a good communicator and problem-solver.

Must have:

Deliver WOW customer experiences.
Provide product/service information and resolve customer issues.
Build and maintain client relationships.

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Job Details

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task? We are only seeking applicants located in or near Birmingham, AL as this position will require you to work at the Birmingham, AL office 2-3 times a week. NOTE: This position will provide support for one or more of our many products - Daxko Operations, CSI Spectrum, Zen Planner, VFPnext or Club Automation. As a Customer Service Advocate, you are responsible for acting as a liaison, providing product/services information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. You will also:

Create, build, and maintain relationships and rapport with clients - Answering product questions and explaining technical concepts to a non-technical audience via email, phone, and live chat.
Help customers better utilize our software by providing best-practice consulting and product training
Investigate and diagnose system issues via research and testing
Identify complex problems and information to develop and evaluate options and implement solutions
Effectively communicate with staff at all levels in an organization
Remain current on and adhere to updated policies and standard operating procedures
Take initiative and act innovatively to help our customers and Daxko succeed
Meet weekly, monthly, and quarterly call and case goals
Participate in and/or lead team trainings and professional development opportunities in order to become a product expert