Customer Service Specialist
Job Summary
Job Description
As a Sports Betting Customer Service Specialist at NOVOMATIC Technologies Poland, you will be the primary point of contact for customers, addressing inquiries and resolving issues related to bets, game results, user accounts, and website/application functionality. Responsibilities include responding to emails and chat inquiries, assisting with account management (including identity verification and data updates), troubleshooting technical problems, promoting special offers, ensuring responsible gaming practices, collecting customer feedback, and suggesting improvements. You will work in a dynamic environment, requiring flexibility for shift work, including weekends and holidays. Strong communication and problem-solving skills are essential.
Must have:
- Excellent communication skills
- Proficiency in Polish (C2)
- Problem-solving skills
- Strong organizational skills
- Customer service experience
Good to have:
- Familiarity with sports betting
- Experience with CRM systems
- English (communicative)
- Russian or Ukrainian (B2-C1)
2 skills required
Job Details
Description
Join our dynamic team at NOVOMATIC Technologies Poland as a Sports Betting Customer Service Specialist. We are looking for committed and communicative individuals who will ensure the highest standard of customer support in using our products.
Form of cooperation- B2B
What you’ll be doing:
- Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
- Providing support in resolving issues encountered while using the website or mobile application
- Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
- Identifying technical errors and reporting them to the relevant departments
- Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
- Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
- Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
- Collecting customer feedback about the company’s services and reporting it to the relevant departments
- Recommending improvements based on customers’ suggestions and comments
- Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products
Your skills:
- Excellent communication and interpersonal skills
- Ability to maintain high standards of customer service even in demanding situations
- Effective problem-solving skills with the ability to work under time pressure
- Proficiency in Polish language (both written and spoken) at C2 level
- Strong organizational skills with the ability to prioritize tasks effectively
- Flexibility for shift work, including weekends and holidays
Bonus points:
- Familiarity with sports betting issues and various sports disciplines
- Experience in customer service, preferably in sports betting industry or a similar field
- Knowledge of customer service tools, such as CRM systems
- Proficiency in English (communicative level)
- Proficiency in Russian or Ukrainian (B2-C1 level)
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About The Company
NOVOMATIC Technologies Poland, based in Kraków, Poland, is a state-of-the-art R&D center with approximately 300 professionals specializing in game design, gaming terminal platforms, distributed and embedded systems, as well as data analytics and operations management tools. Our end-to-end solutions have become an industry standard for gaming around the world, but we don’t let that get in the way of pushing the boundaries and exploring new avenues of development or hiring new talent. We’re a close-knit team of individualists who value a comfortable work environment, friendly relations and a wholesome exchange of knowledge.
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