Customer Solutions Engineer

2 Days ago • All levels • Full Stack Development • Product Management • $97,500 PA - $140,000 PA

Job Summary

Job Description

The Customer Solutions Engineer at gTech Ads develops innovative solutions for large Google partners. Working closely with sales teams, you'll leverage coding skills, communication, problem-solving, and business acumen to address complex challenges. Responsibilities include managing technical client relationships, identifying business opportunities, collecting requirements, providing best practices for ad product application, designing and implementing customized cross-product solutions, and handling implementations and escalations for named accounts. You'll utilize Google's technology resources to create prototypes, demos, and educational materials to help advertisers achieve their business goals using Google's display and performance solutions.
Must have:
  • Bachelor's degree in Engineering or related field
  • Coding experience (Java, C/C++, Python)
  • Web technology experience (HTML, CSS, JavaScript, HTTP)
  • Technical troubleshooting and partner management skills
Good to have:
  • MBA or Master's degree
  • Online advertising industry experience
  • Big data platform and analytics experience
  • Strong SQL skills
  • Project management abilities
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details


Minimum qualifications:

  • Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • Experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • Experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • MBA or Master's degree in Computer Science or a related technical field.
  • Experience in the online advertising industry.
  • Experience with big data platforms and large volume data analytics.
  • Ability to construct complex yet efficient SQL queries.
  • Ability to work on their own and manage multiple projects simultaneously.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Customer Solutions Engineering team is responsible for developing innovative, solutions to the business problems faced by the world’s largest partners. We work as a technical partner for our sales teams where your coding abilities, communication skills, desire to solve problems, and business acumen will all be leveraged to develop answers to questions most don’t even know to ask. Your solutions will take many forms, from prototypes and demos to education all with the technology resources of Google to back it up.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $97,500-$140,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Manage technical relationships with a select client portfolio.
  • Work with business to identify business opportunities leveraging both display and performance solutions supported by the team.
  • Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers' business goals.
  • Design and implement, cross-product customized solutions with the client.
  • Be responsible for implementations and escalations handled by other Google teams for named accounts.

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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