Delivery Advisor - Tel Aviv

2 Weeks ago • All levels • Account Management • Undisclosed

About the job

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revenue-recognition

Job Description

As a Delivery Advisor at Tesla in Tel Aviv, you'll guide customers through the vehicle delivery process, ensuring a seamless and positive experience. Responsibilities include validating and adjusting purchase solutions, creating ownership solutions for new customers, assisting with financing, trade-ins, and registration, managing customer communication, addressing concerns, ensuring accurate documentation, and adhering to processes for timely revenue recognition and cash collection. You'll collaborate closely with the sales and delivery team, demonstrating a 'one-team' mentality to achieve targets. The role requires strong communication, problem-solving, and organizational skills, along with a commitment to Tesla's mission of sustainable energy.

Must have:

Guide customers through delivery process
Validate and adjust purchase solutions
Manage customer communication and expectations
Address customer concerns and provide solutions
Ensure accurate and timely documentation
Adhere to processes for revenue recognition and cash collection

What to Expect

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do

Take over the customer once the order has been placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
·Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines.
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise.
Ensure that all required documentation is completed accurately and on time.
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection.

What You’ll Bring

Take over the customer once the order has been placed and guide them through the delivery process.
Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines.
Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise.
Ensure that all required documentation is completed accurately and on time.
Closely adhere to all processes to ensure a speedy revenue recognition and cash collection.

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