Deskside Support Technician, Amsterdam

1 Day ago • 2 Years + • Administrative

About the job

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Job Description

Tesla seeks a Deskside Support Technician in Amsterdam for a temporary, one-year position. Responsibilities include preparing and shipping hardware for new hires across EMEA, managing IT stock, troubleshooting technical issues (laptops, software, VOIP, etc.), providing in-person and remote user support, and assisting with technical projects. Occasional weekend/after-hours work and EMEA travel may be required. The ideal candidate possesses a Bachelor's degree or equivalent in computer science and 2+ years of IT support experience in a global organization. Proficiency in supporting mobile devices (iOS, Android), Microsoft Windows, MS Office, Apple OS X, VOIP systems, network troubleshooting, and Active Directory is essential.

Must have:

2+ years IT support experience
Hardware preparation & shipping
IT stock management
Troubleshooting technical issues
User support (in-person & remote)
Proficiency in supporting mobile devices (iOS, Android), Microsoft Windows, MS Office, and Apple OS X
Experience with VOIP systems, network troubleshooting, and Active Directory

What to Expect

Tesla is at the forefront of sustainable energy, designing, manufacturing, and servicing the world’s leading solar technology, energy storage systems, and electric vehicles. We empower individuals to generate, store, and use clean energy in an eco-friendly way

We are committed to hiring and developing top talent globally. At Tesla, we foster an inclusive work environment where everyone, regardless of background, can thrive. Our teams collaborate across various disciplines to tackle complex challenges with creativity and passion, all while contributing to a more sustainable future

The Role:

We are looking for a Desktop Support Technician to join our team in Amsterdam, the Netherlands. In this role, you will mainly prepare and ship hardware for new hires throughout the EMEA region and manage our IT stock. You will also troubleshoot and resolve technical issues related to workstations and help our userbase both in-person in Amsterdam and remotely. This is considered as a temporary position, with a maximum duration of one year

What You’ll Do

Install, prepare and ship hardware for new-hires across the EMEA-region
Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware
Oversee IT stock management, ensuring adequate supplies, tracking inventory, and maintaining accurate records
Assist in organizing and prioritizing technical projects to meet deadlines
Be available for occasional weekend work, after-hours support, and on-call duties as needed
Travel to other locations in EMEA as necessary

What You’ll Bring

Bachelor’s degree in computer science or equivalent education/training
2+ years of experience in IT support, preferably in global or international organizations
Experience with ticketing systems for managing technical requests and issues
Proficiency in supporting mobile devices (iOS, Android), Microsoft Windows, MS Office, and Apple OS X
Experience with VOIP systems, network troubleshooting, and Active Directory

Key Skills:

Excellent communication and customer service skills
Strong ability to manage IT stock and maintain vendor relationships
Ability to manage IT stock effectively, ensuring necessary equipment and supplies are readily available
Self-motivated and capable of working independently with minimal supervision

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