Principal UX Designer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it. We bring powerful visions to life with the latest technologies and the Salesforce platform. We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our digital experience platform that allows businesses of all sizes and industries to create unique and engaging experiences for their customers across multiple touchpoints.

You and your team will distill complex problems and propose clear, efficient, consistent solutions. You're meticulous and excited about beautiful design, and you love seeing products ship. You're hungry for new ways to do things. You follow the latest trends, download the newest apps, experiment with the latest devices and wearables. You have a keen eye for useful products, and you share your findings with the team. You're a tireless advocate for the end user. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users.

The ideal candidate enjoys creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints. You will have direct access to customer executives and Salesforce executive management, while working closely with the Salesforce Product and Sales organizations. You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best in the world for our customers.

Responsibilities:

• Manage and develop a team of talented designers

• Recruit, nurture and retain best-in-class talent

• Influence and compellingly communicate the vision to a wide variety of key stakeholders

• Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing

• Solve complex UX design problems across multiple channels

• Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research

• Work with engineering to deliver final product

• Reinforce a design-thinking culture that leverages the best product, technology and innovative talent

• Own various application interfaces

• Work with devs and QE to deliver polished final product

• Evangelize SLDS interface guidelines and design patterns.

Experience / Skills Required:

• Managed an entire product lifecycle from concept to release

• 10+ years of experience designing and delivering products in cross-functional teams from start to finish

• 3+ years of management experience

• A strong passion for managing and mentoring designers

• Deep understanding of user-centered design methods and best practices - and you’re always looking to improve on your process

• The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts

• Power to influence others and build consensus, while dealing with ambiguity

• Self-motivated, a good communicator, and able to balance great design with meeting short deadlines

• Experience using analytics, user research and other approaches to help make decisions and iterate on the product

• Constant drive to stay up-to-date with the latest industry news and developments.

• A deep appreciation and talent for simple solutions to complex problems

• Expert knowledge of design tools such as Sketch, Photoshop, Illustrator

• BA/BS or MA/MS in design related field, or equivalent experience

Bonus:

• Experience working in design systems

• Experience with CRM or enterprise software

• Experience working in design systems

Please submit your resume and URLs to your portfolio. Submissions without a portfolio or samples of work will not be considered.

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