With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.
We are seeking a District Technical Service Manager to join our team. This position provides service technical support to dealers within Nissan's Boston/Maine/Rhode Island districts.
Job Summary:
Assists in resolving vehicle concerns which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures. Performs incident investigations and prepares related reports. Conducts evaluations of customer buyback vehicles. Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and Lemon Law cases. Analyzes dealership service department operations and provides constructive feedback to dealership management and NNA regional staff. Identifies areas of improvement, develops recommended action plans, and reviews with Dealer Principal/Executive manager including P&S Management to improve service customer satisfaction and retention. Works with FOM (district Fixed Ops. Manager) counterpart(s) to synergize operations. Contributes to building brand value and achieving enduring profitable growth.
Job Functions include but are not limited to:
The following job function statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The job function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.
Minimum Requirements:
The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.
Job Knowledge and Skill: Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership
service operation. Good verbal and written communication skills
Experience: Four or more years of increasingly responsible administrative experience, plus two or more years of directly related professional level experience
Education: Professional Certification (e.g. Vocational Certificate or AAS degree). Consider equivalent related college or technical courses, seminars and in-house classroom training provided by a vehicle manufacturer. Automotive Service Excellence (ASE) Automotive Master Technician Status (A1-A8) plus ASE L1 certification will be REQUIRED of the successful candidate.
Computer Skills: Working knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, noncreative formats
Demonstrated Knowledge, Skills and Abilities
Physical Requirements:
The physical requirements described below are representative of those an employee must normally meet to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to
perform the essential job functions.
Travel: Up to or more than 50% day and evening overnight travel
Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the
automotive industry by applying today.
Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in
the United States and background screening for all positions.
All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or
any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to
provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
**Visa sponsorship for this position is not available at this time.**
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
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