Enterprise Account Director

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is seeking a dynamic and results-oriented Enterprise Account Director to join our high-performing sales team. If you’re a seasoned software sales professional who excels at building strategic relationships, driving complex deals, and acting as a trusted advisor to enterprise clients, this opportunity is for you.

You will be pivotal in empowering the world’s leading brands to harness the power of User-Generated Content (UGC). This involves selling our industry-leading SaaS ratings and reviews platform, social commerce solutions, creator marketing tools, and innovative sampling services. This is an exceptional chance to significantly impact our revenue growth and expand Bazaarvoice’s leadership within the enterprise market.

What You'll Do:

• Drive Enterprise Software Revenue: Own the full sales cycle for a dedicated territory of enterprise accounts, consistently achieving and exceeding ambitious revenue targets by selling a blend of SaaS and non-recurring solutions.
• Become a UGC Software Expert: Develop deep, technical expertise in Bazaarvoice’s comprehensive UGC software suite, including our core ratings and reviews platform, syndication capabilities, social commerce integrations, and creator marketing solutions. Effectively articulate the value proposition and ROI of these platforms to C-suite executives and key decision-makers.
• Cultivate Executive Relationships: Build and nurture strong, lasting relationships with key stakeholders across enterprise organizations, including VPs and Directors in brand management, e-commerce, digital marketing, social media, and procurement.
• Develop Strategic UGC Roadmaps: Partner with enterprise customers to understand their complex business challenges and objectives. Design and present tailored, full-funnel UGC strategies that seamlessly integrate Bazaarvoice’s software platforms with their existing tech stacks and marketing initiatives.
• Collaborate for Client Success: Work in lockstep with internal teams, including Solutions Consultants, Product Specialists, and Client Success Managers, to ensure a unified and exceptional customer journey from pre-sales discovery through implementation and beyond.
• Champion Bazaarvoice’s Innovation: Elevate marketplace awareness of Bazaarvoice’s cutting-edge software solutions and our distinct value proposition, showcasing how our platforms drive measurable business outcomes for enterprise brands.
• Strategic Pipeline Management: Leverage advanced sales processes and CRM tools to meticulously manage a robust pipeline of enterprise opportunities, providing accurate forecasts and insights.
• Travel as a Trusted Advisor: Travel as needed to client sites for strategic meetings, presentations, and industry events (when safe and welcomed by clients), acting as a true partner to our enterprise accounts.

What You'll Bring

• Proven Enterprise Software Sales Acumen: 7+ years of demonstrated success in an enterprise-level software sales role, consistently exceeding quotas and driving significant ARR growth.
• Domain Expertise: Prior experience selling e-commerce, social media, marketing technology (MarTech), or content management SaaS solutions is highly preferred.
• Technical Fluency: Ability to quickly grasp and articulate complex software functionalities, integration points, and technical value propositions to both technical and non-technical audiences.
• Exceptional Communication & Presentation Skills: Outstanding written, verbal, and presentation skills, with the ability to confidently lead executive-level discussions and deliver persuasive, data-driven proposals.
• Strategic & Consultative Approach: A highly strategic thinker with a consultative sales methodology, adept at uncovering client needs, building business cases, and navigating complex enterprise buying cycles.
• Problem-Solving & Adaptability: A resourceful problem-solver who thrives in a fast-paced, evolving environment and can adapt strategies to meet dynamic market demands.
• Collaborative Team Player: A strong collaborator who excels in cross-functional team environments and is committed to collective success.

#LI-Hybrid

#LI-JM1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.