Entry Level Contact Center Researcher - Bilingual English Spanish

This entry-level position involves conducting various call types (using a dialer) to panelists, respondents, and customers across the US. Responsibilities include scheduling support, data collection, troubleshooting, reminders, and inbound service. The goal is to engage homes and motivate responses. The role requires meeting high productivity, performance, and quality standards. It's a hybrid position, requiring 3 days a week in the office (Tlaquepaque, Mexico). Responsibilities include phone surveys, data collection, excellent customer service, maintaining confidentiality, troubleshooting basic technical issues, and maintaining a home office with high-speed internet. Flexible hours, including evenings and weekends, are required.