Field Service Representative

Job Description

Job Title: Field Service Representative

Working Location: Hong Kong, China

You will be an enthusiastic, proactive and delivery driven individual to join our Services Airline Support Team network as an Airline Support Field Service Representative.

The team provides Operational Fleet and Service Delivery support for Rolls-Royce Civil Engine customers. This position will be based in Hong Kong at Cathay Pacific City.

You will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.

You will provide 24/7 support to customers, promoting timely resolution of issues by communicating through the appropriate IT systems and channels.

Key Accountabilities:

• Provide 24/7 support to customers, promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
• Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
• Identify potential issues with products & services to enable them to be proactively managed. Monitor warranties & guarantees and airline debt, reporting any significant trends.
• Provide customer business forecast inputs, fleet plans and shop visit plans.
• Provide support of new product introduction and in preparing customer readiness for the receipt of products. Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.

Qualifications and skills needed:

• Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent (i.e. HK CAD AML)
• Have a technical and / or services background and ideally experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations. Ideally have a good understanding of Rolls Royce’s strategy and business objectives.
• Be well organised with a proven ability to plan and prioritise to achieve on-time delivery. Good business acumen and ability to deal with ambiguity in a changing fast paced environment
• Be IT literate, Power BI, VBA, and DAX skills are advantageous but not essential

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.

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