Field Service Technician
Job Summary
Job Description
The Field Service Technician will maintain gaming systems at client locations, primarily in the Western New York region. Responsibilities include installing, troubleshooting, and maintaining systems like CHAMP-e Tablets, PowerPlay Bel Air Consoles, and bingo server infrastructure. The role involves training clients, maintaining records, and collaborating with internal teams for product improvements. The technician will work with bingo servers, POS & admin PCs, and handsets & tablets. This position requires frequent travel, including evenings, weekends, and holidays.
Must have:
- High school diploma
- Experience as a Field Technician
- Troubleshooting and repair of electronic equipment
- Ability to explain tech concepts clearly
- Willingness to travel frequently
- Ability to lift up to 50 lbs.
Good to have:
- Technical certifications in electronics, IT, or networking
- Knowledge of POS systems and networking
Perks:
- Medical, Dental, Vision
- 401k with company match
- Life insurance
- Parental leave
- Adoption assistance
- Pet insurance
- Gym reimbursement
- Discretionary Time Off (DTO)
3 skills required
Job Details
Field Service Technician - Bingo Systems (Buffalo, NY)
Department: Field Service
Employment Type: Full Time
Location: Buffalo, New York
Description
We’re on the lookout for a skilled Field Service Technician to help keep our gaming systems running smoothly at client locations. If you have a passion for gaming technology, enjoy solving technical challenges, and love interacting with people, this is the role for you!
As a Field Service Technician, you’ll be part of a team that brings cutting-edge bingo technology to life. From installing and troubleshooting systems to training clients and maintaining records, you’ll play a key role in making sure our gaming products deliver exceptional experiences. And yes, there’s a lot of travel and exciting challenges along the way!
** Mainly servicing the Western NY region, with support provided in nearby areas as needed.**
** Mainly servicing the Western NY region, with support provided in nearby areas as needed.**
What You'll Be Doing:
- Installation & Setup: Deploy and configure gaming systems like CHAMP-e Tablets, PowerPlay Bel Air Consoles, OMNI Rover POS systems, and Bingo Server infrastructure at various client sites.
- Maintenance & Troubleshooting: Be the go-to expert for diagnosing and fixing hardware/software issues related to bingo servers, POS systems, administrative PCs, and more.
- Customer Training & Support: Help clients understand system usage, troubleshooting, and preventive maintenance through on-site training.
- Documentation: Keep detailed service records, logging repairs, part replacements, and software updates to ensure everything stays on track.
- Collaboration: Work with internal technical teams to escalate issues and contribute to product improvements.
The Cool Systems You’ll Be Working With:
- Bingo Servers & Desks: Manage server components and equipment that run the show!
- POS & Admin PCs: Handle transaction systems and the back-end functions.
- Handsets & Tablets: Help players enjoy gaming with everything from classic handsets to modern tablets.
Skills, Knowledge and Expertise:
- Education: High school diploma required; technical certifications in electronics, IT, or networking are a plus.
- Experience: Previous experience as a Field Technician (electronic gaming or AV technology preferred).
- Technical Skills: Ability to troubleshoot and repair electronic equipment, with knowledge of POS systems and networking.
- Communication: Ability to explain tech concepts in a clear, user-friendly way.
- Flexibility & Travel: Willingness to work evenings, weekends, holidays, and travel frequently (sometimes on short notice).
- Physical Requirements: Ability to lift up to 50 lbs and work in dynamic environments like gaming floors.
Why Us?
Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!
Join us and enjoy an outstanding benefits package including:
Join us and enjoy an outstanding benefits package including:
- Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
- Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $26 - $30/per hour and is overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
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About The Company
Everi is a diverse collection of brilliant and talented individuals committed to giving patrons and operators alike a premium experience on the casino floor.We are accountants and artists, engineers and visionaries. We dream, design, program, and build. We listen, help, and serve.We believe in Harnessing the power of collaboration, Acting with Integrity, Valuing everyone, and to Exceed expectations and be bold. Our goal is to enable our team to have FUN!
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