Game Ops Manager

3 Months ago • 5 Years + • Game Production • Operations

Job Summary

Job Description

The Game Ops Manager oversees all operational aspects of live games, ensuring smooth functionality and player engagement. Responsibilities include managing in-game events, content releases, and monetization strategies; collaborating with cross-functional teams (product, design, engineering, analytics, customer support); analyzing data to identify trends and improve gameplay; addressing player feedback; developing operational processes; and managing content deployment. The role requires strong data analysis, communication, and problem-solving skills, and experience with F2P game economies and player retention. The ideal candidate will have 5+ years in game operations or a related field within the gaming industry.
Must have:
  • 5+ years game ops experience
  • Live game operations management
  • F2P game economy understanding
  • Strong data analysis skills
  • Cross-functional team collaboration
  • Excellent communication & problem-solving
Good to have:
  • Mathematics/economics background
  • Exceptional organization & project management
  • Creative campaign execution skills
Perks:
  • Flexible working schedules
  • Hybrid work model
  • Health care coverage
  • Wellness spending account
  • Generous time off
  • RRSP matching
  • Employee assistance program
  • Free lunch & happy hours
  • Team building events

Job Details

We are seeking a highly motivated and experienced Game Operations Manager to join our team. In this role, you will be responsible for overseeing the operational aspects of our game, ensuring a smooth, engaging, and optimized experience for our players. You will work closely with various teams, including production, development, and data analytics, to support the game's launch, live operations, and long-term success.

What You'll Do

  • Manage and optimize the live operations of the game, ensuring smooth daily functionality and player engagement.

  • Oversee in-game events, content releases, seasonal updates, and monetization strategies.

  • Collaborate with cross-functional teams (e.g., product, design, engineering, analytics) to define and implement key operational goals.

  • Analyze data and KPIs to identify trends, troubleshoot issues, and suggest improvements for gameplay, player retention, and monetization.

  • Collaborate with the management of community and player feedback, addressing issues, providing updates, and ensuring that player satisfaction is consistently maintained.

  • Develop and maintain operational processes, workflows, and best practices to streamline game ops production.

  • Work with customer support to ensure timely and effective resolution of player issues and concerns.

  • Act as a liaison between the live operations team and senior leadership, providing regular reports and updates on the game’s performance.

  • Drive incident management and troubleshooting for critical issues, working with the development team to resolve them as quickly as possible.

  • Manage the deployment of in-game content, ensuring it is done seamlessly with minimal disruption to players.

What We're Looking For

  • 5+ years of experience in game operations, live ops, or related roles within the gaming industry.

  • Proven track record of managing live game operations, including event planning, content updates, and player engagement strategies.

  • Strong understanding of free-to-play (F2P) game economies, monetization strategies, and player retention best practices.

  • Exceptional data analysis skills with the ability to translate data into actionable insights.

  • Experience in working with cross-functional teams and coordinating with product, design, engineering, and customer support teams.

  • Strong communication and problem-solving skills, with the ability to handle high-pressure situations effectively.

  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.

  • Familiarity with industry tools and platforms for game management, analytics, and content deployment.

  • A passion for games and a deep understanding of player behavior.

Preferred Qualifications

  • Strong skills in mathematics, economics, business, analytics, or related fields.

  • You are exceptionally organized with strong planning and project management skills.

  • Detail-oriented, with a focus on delivering results and meeting performance targets.

  • A self-starter who takes initiative and excels at managing multiple priorities in a fast-paced, high-pressure environment.

  • Excellent interpersonal and communication skills, capable of collaborating effectively with both internal teams and cross-functional partners.

  • A creative mindset with a passion for creating and executing impactful campaigns.

Why Product Madness?

You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino.  The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United. 

Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.

You will be part of a company that is not only Mad about games but Mad about our people. Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get-togethers and so much more. 


So what is stopping you from coming and joining the Madness?

Benefits:

  • Flexibility: Flexible working schedules & Hybrid mode (2 days/week in office) 

  • Health Benefits: Health care coverage on your first day of employment with competitive plans and virtual Health care offered 

  • Wellbeing: Employee Assistance Program (EAP) + Wellness spending account (500$) 

  • Time Off: 3 weeks + 4 floating days + 7 personal/sick days + Christmas shutdown 

  • Financial Benefits: 100% match up to 4% on Group RRSPs + SuperShare eligibility where for every 2 Aristocrat Technologies (ATI) shares you buy, up to the set maximum, you will receive 1 for free 

  • Team Member Assistance Fund: Up to $1,000 annually in financial support if you fall on hard times and need financial assistance  

  • Free lunch + happy hours in the office 

  • Access to LinkedIn Learning 

  • Fun monthly team building events  

  • + Many More ! 

Travel Expectations

None

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day.  


Come and join us – let’s play!


𝘗𝘭𝘦𝘢𝘴𝘦 𝘣𝘦 𝘢𝘭𝘦𝘳𝘵 𝘵𝘰 𝘴𝘤𝘢𝘮𝘴 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴. 𝘈𝘯𝘺 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘤𝘢𝘯𝘥𝘪𝘥𝘢𝘵𝘦𝘴 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘦𝘮𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘢𝘵 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘰𝘳 𝘪𝘵𝘴 𝘴𝘶𝘣𝘴𝘪𝘥𝘪𝘢𝘳𝘪𝘦𝘴 𝘸𝘪𝘭𝘭 𝘤𝘰𝘮𝘦 𝘧𝘳𝘰𝘮 𝘢𝘯 @𝘢𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵.𝘤𝘰𝘮, @𝘣𝘪𝘨𝘧𝘪𝘴𝘩𝘨𝘢𝘮𝘦𝘴.𝘤𝘰𝘮, @𝘱𝘪𝘹𝘦𝘭𝘶𝘯𝘪𝘵𝘦𝘥.𝘤𝘰𝘮, 𝘰𝘳 @𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘮𝘢𝘥𝘯𝘦𝘴𝘴.𝘤𝘰𝘮 𝘦𝘮𝘢𝘪𝘭 𝘢𝘥𝘥𝘳𝘦𝘴𝘴. 𝘍𝘳𝘰𝘮 𝘵𝘪𝘮𝘦 𝘵𝘰 𝘵𝘪𝘮𝘦, 𝘈𝘳𝘪𝘴𝘵𝘰𝘤𝘳𝘢𝘵 𝘮𝘢𝘺 𝘶𝘴𝘦 𝘢𝘯 𝘦𝘹𝘵𝘦𝘳𝘯𝘢𝘭 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘳 𝘳𝘦𝘤𝘳𝘶𝘪𝘵𝘮𝘦𝘯𝘵 𝘱𝘶𝘳𝘱𝘰𝘴𝘦𝘴, 𝘩𝘰𝘸𝘦𝘷𝘦𝘳 𝘵𝘩𝘦𝘺 𝘸𝘪𝘭𝘭 𝘯𝘦𝘷𝘦𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘰𝘧 𝘢𝘯𝘺 𝘴𝘰𝘳𝘵.

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