Graphic Designer – Core FAYA Customer Service Team (Night Shift)

FAYA, with its Head-Quarters in Ontario, California, has its Global Technology Centre at Technopark, Trivandrum, India. Our focus of operation revolves around Technology, Marketing, and Branded Merchandise. We help our customers grow their businesses by providing the finest branded merchandise, the most innovative technology platforms, the most inspired creative concepts, and the most effective marketing solutions.

Our services include e-commerce solutions, web design and development, app development, and ERP solutions apart from the plethora of other services that our clients may require to solve their business challenges from time to time. It’s the quality and service without compromise that has made us the partner of choice for some of the world’s leading brands such as Red Bull, Uber, Honda, Volvo, Nestle, The Salvation Army, and many more.

At FAYA, we strive to provide our customers with the finest apparel & other solutions at competitive pricing and impeccable customer service. We take a personal interest in every customer’s needs and ensure the best products and services are provided thereby creating customer delight.

For more information: https://fayausa.com/

Primary Responsibilities:

• Logo Editing & Customization:
  Edit logos as per customer requirements, ensuring high-quality, precise, and accurate results.

• Virtual Previews Creation:
  Create compelling and realistic virtual previews of logos on apparel and caps, using multiple angles and showcasing products in the most engaging way.

• Design Execution:
  Bring creative concepts to life and provide polished, professional designs that match customer specifications. Collaborate with the team to meet design objectives.

• Digitizing Support:
  Demonstrate a willingness to learn digitizing techniques and support digitizing works for embroidered designs.

• Order Follow-Through:
  Ensure designs meet the order’s requirements by following up with  CSRs from initiation through to final delivery. Actively track progress to guarantee the fulfilment of objectives.

• Collaborative Teamwork:
  Work efficiently within a team and share knowledge while maintaining a self-motivated approach to tasks. Be proactive in identifying issues and solutions.

• Problem Solving:
  Display strong problem-solving ability to address design issues and improve the quality of work.
   

Required Skills & Qualifications:

• Colour Sense & Design Skills:
  A strong sense of colour theory and design principles is essential for creating visually appealing and effective logos and previews. A high level of creativity and attention to detail is expected.

• Expertise in Design Tools:
  Proficiency in industry-standard design software is a must:

  • Adobe Photoshop

  • Adobe Illustrator

  • CorelDRAW (if applicable)
    Experience with mockup tools (e.g., Placeit) and digital art software will be a plus.

• Desire to Learn & Grow:
  Strong interest in continuous learning, especially in digitizing techniques and embroidery design, with a growth mindset for improving skills and taking on new challenges.

• Self-Motivated & Proactive:
  Ability to work independently while being a self-starter. Must be proactive in addressing challenges and solving problems efficiently.

• Team Collaboration:
  Ability to work well in a team environment while also being capable of taking initiative on individual projects.

• Communication Skills:
  Clear and effective communication with customers and colleagues, ensuring design requests are well-understood and met.
  
  Experience & Passion for Design:

• We value experience and passion for design over the number of years worked in the field. A genuine interest in design with the ability and a desire to excel and innovate are what matters most.

• If you have a passion for creating impactful designs and can work under pressure to meet tight deadlines, we encourage you to apply.

   

- Autonomy & Impact – Own your work, drive innovation, and see your solutions in action.

- Growth & Mentorship – Be part of an elite team that values continuous learning.

- Stability & Culture – A performance-driven, transparent, and innovation-friendly environment.

- Health Benefits – Family medical insurance with up to ₹2L coverage.

- Brilliance deserves to be well compensated.

- Location: Technopark phase I, Thiruvananthapuram, Kerala 695581

- Working: 5 days a week.

- Shift: Night Shift

- Department: Customer Service Team