Health Services-Nursing Coordinator

1 Month ago • 3 Years + • Operations

Job Summary

Job Description

The Health Services-Nursing Coordinator at Disney delivers high-quality nursing care to guests and cast members. Responsibilities include providing compassionate care, adhering to Florida RN licensure standards, conducting coaching sessions, collaborating with various departments (maintenance, events, security, safety), managing schedules and staffing, ordering supplies, generating reports, conducting chart reviews, developing clinical training programs, creating onboarding programs, and ensuring compliance. The role requires strong clinical skills, exceptional guest service, and effective communication, with a focus on teamwork and problem-solving in a fast-paced environment.
Must have:
  • Current FL RN license
  • 3+ years nursing experience
  • High-quality clinical skills
  • Exceptional guest service
  • Effective communication skills
  • Teamwork and problem-solving
Good to have:
  • Leadership experience
  • Guest Health Services experience
  • Master's degree in Nursing
Perks:
  • Health and savings benefits
  • Educational opportunities
  • Disney-provided extras

Job Details

Job Summary:

As a Registered Nurse Coordinator within Guest Health Services, you will deliver the highest quality of professional nursing care and guest experience to our Guests and Cast Members while being a positive role model and team leader to the Guest Health Services team. Guest Health Services is a fast-paced environment with a highly collegial team that depends on close cooperation, intra-team consistency, and frequent communications. As Guest Health Services is a 7 days a week operation, full availability for scheduling Sunday through Saturday is needed as well as availability to work holidays. Shift times vary and will be predominantly be until our parks close and/or special events end. Consistent split days off are offered following the initial training period. Occasional overtime or alternate shift work may be required.

This position will report to the Guest Health Services Manager and is a peer to fellow Guest Registered Nurse Coordinators.

Responsibilities/You Will

Nursing and Guest Service:

  • Deliver and ensure the highest quality and compassionate care is being provided to our Guests by serving as a role model to the team and working with Operations partners and emergency services teams.

  • Follow established practices for care outlined under Florida RN licensure standards and DPEP Policies and standing orders.

  • Identify and address performance gaps by conducting coaching sessions for healthcare staff.

  • Recap coaching conversations through detailed email communication.

  • Collaborate with leadership to identify and address performance issues.

Operations:

  • Work closely with internal and external stakeholders to understand their needs and expectations related to park operations. (i.e., Safety, Park Duty, Central Florida Tourism Oversight District, Advent Health)

  • Coordinate with various departments, including maintenance, events, security, and safety to ensure effective communication and integration of partnering activities and park needs.

  • Collaborate with potential partners to establish mutually beneficial relationships that align with the park's mission and goals.

  • Provide timely communication and updates about the location and park operations to the team.

  • Assess labor deployment and work with Guest Health Services Manager to ensure all locations and respective responsibilities are covered adequately including rotation of responsibilities.

  • Ensure Cast Members are on time and ready to work at locations and ensure opportunities for lunches/breaks are happening in a timely manner and consistent timeframe.

  • Scheduling and Callout Management, efficiently manage schedules for optimal coverage.

  • Address staffing needs proactively.

  • Order and receive supplies on a weekly basis, ensuring par levels are established/re-established to seasonality. Streamline supply chain processes, delivery to various locations.

  • Track maintenance, IT, phone requests and follows-up.

  • Compose weekly location status reports (i.e., POD)

  • Coordinate with on-call leadership any updates, issues, or needs (hand-off).

Chart Review and Analysis:

  • Conduct thorough reviews of charts, ensuring accuracy and completeness of documentation.

  • Analyze records for compliance with established protocols, regulatory requirements, and best practices.

  • Identify and address discrepancies or deficiencies in documentation through constructive feedback and education.

  • Provide training and education to staff on proper documentation practices, compliance requirements, and charting standards.

  • Develop and deliver educational materials to support continuous improvement in charting accuracy.

  • Generate reports on chart audit findings, summarizing trends, areas of improvement, and compliance status.

  • Collaborate with leadership to develop strategies for addressing recurring issues.

  • Participate in the development and enhancement of processes related to chart auditing and documentation.

Clinical Training:

  • Develop and implement clinical training programs to enhance skills, including hands-on training, simulations, and shadowing experiences.

  • Responsible for annual skills assessment, training, feedback and evaluations.

  • Ensure that training programs align with regulatory requirements and industry standards.

Onboarding Program:

  • Create a comprehensive onboarding program that introduces new staff to the organization's mission, values, policies, and procedures.

  • Coordinate orientations and introductory sessions to familiarize new hires with the organizational structure and culture.

  • Provide ongoing support and resources to new hires throughout their onboarding process.

  • Collect feedback from participants and stakeholders to continuously improve the onboarding and training processes.

  • Collaborate with leadership, human resources, and other relevant departments to ensure a seamless onboarding experience.

  • Stay informed about advancements in nursing education and training methodologies.

Physical Demand and Working Conditions:

  • To do their jobs well, nurses need to have physical strength and stamina, and the ability to move around freely, and see, hear and communicate well with Guests and Cast.

  • Working conditions require standing for long periods of time.

  • Frequent walking and lifting, squatting, pushing, pulling, or carrying heavy objects throughout the shift.

  • Frequent bending, stretching, or twisting of the body.

  • Frequent use of hands to handle, control, or feel objects, tools, or controls. A nurse needs physical strength and the ability to kneel/squat to complete emergency procedures such as CPR.

Basic Qualifications/You Will Have

  • Current and clear Florida Registered Nursing license

  • 3+ years of nursing experience

  • Valid Florida driver’s license

  • Ability to lift and carry up to 25 pounds

  • Demonstrated high-quality clinical skills and decision-making skills

  • Demonstrated exceptional guest service-oriented skills

  • Exceptional verbal and written communication skills,

  • Basic ability to work within a Microsoft Office suite of programs

  • Independent and self-motivated to work in a team environment

  • Full availability to work at any park with work schedule, including nights, weekends, holidays, and rotating shifts

  • Demonstrate integrity, insist on fairness, and take responsibility for decisions and actions

  • Demonstrate ability to multi-task in an organized manner with solution-oriented work habits in a fast-paced environment

  • Established great working relationships and be a team player to work within the Health Services team

Preferred Qualifications/It would be great if you had

  • Previous leadership experience

  • Previous Guest Health Services experience

Required Education

  • Bachelor's degree in Nursing

  • Proficiency in languages in addition to English

  • or related field

  • Current and clear Florida Registered Nursing license

  • BLS Certified

  • Valid Florida driver’s license

Preferred Education

Master's degree in Nursing or equivalent

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

This job is located in Lake Buena Vista, FL

#DXMedia

#LI-NV1

Similar Jobs

NinjaVan - Senior Executive, Human Resources (Talent Acquisition)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
4 Months ago
The Walt Disney Company - Consumer Insights Analyst

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago
On Location - Sales Intern

On Location

Raleigh, North Carolina, United States (On-Site)
1 Month ago
Nintendo - Brand Ambassador

Nintendo

Los Angeles, California, United States (On-Site)
6 Months ago
NinjaVan - Internship (Operation Excellence)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
4 Months ago
Onward Search - Compliance Analyst

Onward Search

Mountain View, California, United States (Remote)
1 Month ago
Entain - Customer Service Representative

Entain

(On-Site)
2 Months ago
Rackspace Technology - Citrix Technical Manager

Rackspace Technology

United States (Remote)
1 Month ago
CloudLinux - People & Mobility Manager

CloudLinux

(Remote)
3 Weeks ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nissan - Supvisor de Producción CIVAC

Nissan

Jiutepec, Morelos, Mexico (On-Site)
4 Months ago
Aristocrat Gaming - Account Manager

Aristocrat Gaming

St. Julian's, Malta (Hybrid)
4 Weeks ago
On Location - Marketing Associate, B2C Marketing – FIFA World Cup 26™

On Location

New York, New York, United States (On-Site)
2 Weeks ago
Trek - Electrical Compliance Engineer

Trek

Waterloo, Wisconsin, United States (On-Site)
2 Months ago
Nintendo - Intern - Finance

Nintendo

Redmond, Washington, United States (On-Site)
3 Months ago
Dynamics - Facilities Financial Analyst

Dynamics

Washington, District Of Columbia, United States (Hybrid)
2 Months ago
Playtech - Compliance Analyst

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
2 Weeks ago
Daybreak Game Company LLC - Customer Service Manager

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
4 Months ago
On Location - Ticketing Cluster Manager, Milano-Cortina 2026 - Olympic and Paralympic Games

On Location

Milan, Lombardy, Italy (On-Site)
1 Month ago
The Walt Disney Company - Disney Corporate Marketing Intern, Summer/Fall 2025

The Walt Disney Company

Burbank, California, United States (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Lake Buena Vista, Florida, United States

Barracuda Networks  Inc  - Product Marketing Manager

Barracuda Networks Inc

Chelmsford, Massachusetts, United States (Hybrid)
1 Month ago
Zoox - Manager, Simulation C++ Platform

Zoox

Foster City, California, United States (Hybrid)
4 Months ago
Tribe Gaming - Director of Partnership Sales

Tribe Gaming

Austin, Texas, United States (Hybrid)
3 Months ago
Blizzard Entertainment - Senior Software Engineer, Online - Diablo IV | Irvine, CA or Albany, NY

Blizzard Entertainment

Irvine, California, United States (Hybrid)
3 Months ago
The Walt Disney Company - KABC Newswriter/Newscast Producer - Morning

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago
CD PROJEKT RED - Senior Rendering Engineer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
4 Months ago
Axon - Senior Analyst, Commercial Systems (Hybrid)

Axon

Seattle, Washington, United States (Hybrid)
2 Months ago
undefined - Design Director

Washington, District Of Columbia, United States (On-Site)
3 Months ago
Life church - Network Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
4 Months ago
Paypal - Sr. UX Designer, Venmo

Paypal

San Jose, California, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

GoTo Group - Area Operations Staff

GoTo Group

Makassar, South Sulawesi, Indonesia (On-Site)
2 Months ago
Scientific Games  - Reliability and Sustaining Engineer

Scientific Games

Gainesville, Georgia, United States (Remote)
5 Months ago
Sporty Group - Technical Director

Sporty Group

(Remote)
2 Months ago
Keywords Studios (Player Support) - Quality Manager - Player Engagement

Keywords Studios (Player Support)

Pasig, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Warner Bros Games - ROC Specialist

Warner Bros Games

Atlanta, Georgia, United States (Hybrid)
1 Month ago
Coursera - Customer Success Systems Analyst

Coursera

India (Remote)
3 Weeks ago
Tesla - Delivery Advisor

Tesla

Uusimaa, Finland (On-Site)
3 Weeks ago
NTT DATA,  Inc  - Manager - EUC

NTT DATA, Inc

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Autodesk - Spécialiste en assistance technique, ShotGrid |Technical Support Specialist - ShotGrid

Autodesk

Montreal, Quebec, Canada (On-Site)
4 Months ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Southampton, England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Los Angeles, California, United States (On-Site)

Taguig, Metro Manila, Philippines (On-Site)

Hong Kong (On-Site)

Amsterdam, North Holland, Netherlands (On-Site)

Minato City, Tokyo, Japan (On-Site)

Minato City, Tokyo, Japan (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug