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Manager, Account Management

Manager, Account Management

1 Month ago • 5-7 Years • Account Management

About the job

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salesforce

account-management

revenue-growth

Job Description

The Manager of Account Management is responsible for leading a high-performing team of Account Managers focused on customer retention, growth, and overall satisfaction for our Patient Engagement customers. This position includes directing the development of Account Managers in support of reaching annual retention rate quotas, revenue expansion targets, and maintaining client satisfaction within a specified list of accounts; focusing on the Company’s full suite of products and solutions. The Manager of Account Management will be expected to travel with Account Managers to meet with key decision makers and influencers. Additionally, the Manager of Account Management will understand patient engagement strategies (clinical, marketing, and digital), be able to map existing solutions to client needs for upsells, and collaborate with the Director of Account Management and other key stakeholders within the company to understand and resolve critical issues.

Must have:

Bachelor's degree in business-related field
5+ years experience in healthcare IT sales/account management
Experience in building and managing high-performing teams
Strong understanding of patient engagement strategies
Ability to map existing solutions to client needs
Excellent communication and interpersonal skills
Proven ability to manage and grow client relationships
Experience with Salesforce

Good to have:

Master's Degree (MA) or equivalent
Experience in the Digital patient engagement space

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Description

Position at WebMD

WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Overview

The Manager of Account Management is responsible for leading a high-performing team of Account Managers focused on customer retention, growth and overall satisfaction for our Patient Engagement customers.

This position includes directing the development of Account Managers in support of reaching annual retention rate quotas, revenue expansion targets, and maintaining client satisfaction within a specified list of accounts; focusing on the Company’s full suite of products and solutions. The Manager of Account Management will be expected to travel with Account Managers to meet with key decision makers and influencers. Additionally, the Manager of Account Management will understand patient engagement strategies ( clinical, marketing and digital), be able to map existing solutions to client needs for upsells and collaborate with the Director of Account Management and other key stakeholders within the company to understand and resolve critical issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attract, retain and develop qualified, high-performing staff to serve as Account Managers for specified accounts.
Manage the key performance metrics that the Account Managers will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customers
Develop account management team vision and strategy in conjunction with senior leadership and finance personnel in order to meet sales quotas.
Provide consultation to employees or directly to clients on program best practices, industry developments and other current and relevant strategic topics.

Understand and assist staff with identifying cross sell opportunities to all WebMD Ignite product and service offerings
Work with the Account Managers to develop client-specific account plans. Monitor the program/product/service delivery to ensure contract requirements and client expectations are met.
Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates. Assist with internal and external escalations.

Serve as sponsor for select strategic projects and product development efforts.
Manage the team’s activities/key metrics via Salesforce.
Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.
Perform responsibilities in a professional manner, meeting the Company’s mission and goals.

Qualifications

Education and/or Experience

Bachelor's degree (B. A.) in a business-related field such as health, communications or business management from a four (4) year college or university required;
Masters Degree (MA) or equivalent preferred;
At least five (5) years experience in healthcare IT sales/account management; or equivalent combination of education and experience with a focus on account management required.
Two (2) years or more experience building and managing high-performance individuals and teams preferred.
Experience in the Digital patient engagement space, preferred