Manager, Ad Operations

Disney’s Addressable Ad Operations team is seeking a Manager of Ad Operations who will be an exceptional addition to our Sales and Advertising Operations team on one or more of our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses.  This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.

Job Summary:

As a manager, you will be responsible for improving Disney’s video ad delivery by ensuring all aspects of our client service, campaign management, and implementation processes are optimized to fulfill our revenue goals. Reporting to the Director of Ad Operations, this role will oversee a team of Account Managers and a Senior Ad Operations Specialist, facilitate best-in-class client service, as well as partner closely with Ad Ops and Planning leads to best operationalize campaign setup through our proprietary tech stack. The right person for this role is both dynamic and goal oriented, has technical competencies, leads by example and has excellent cross-departmental interpersonal skills.

If you are someone who has the passion to lead and mentor a team, be a strategic inspiring leader and drive technical innovation and process, then this is a great role for you!

Responsibilities and Duties of the Role:

• Develop a team of Account Managers and a Senior Ad Operations Specialist with the positivity and leadership necessary for them to successfully lead their books of business
• Establish a deep understanding of their direct report’s revenue support in order to partner effectively with Ad Sales
• Maintain and improve operational workflow for campaign management & trafficking implementation across all Disney’s tech platforms
• Identify and suggest ad server or OMS enhancements to maintain needs of the business.
• Drive critical thinking with immediate team and managerial counterparts
• Oversee and maintain training documentation and Disney Ad Operations’ process workflow to ensure new hires excel in their on-boarding
• Serve as primary support for team members who meet an internal or external business challenge
• Maintain deep comprehension of ad server delivery logic and industry standards
• Have a deep understanding of sales flow processes and partner with Planning and Ad Ops leads to review post-launch benchmarks and conceive efficiency improvements with measurable results
• Coach and mentor team members with tangible and frequent performance feedback, maximizing retention and focusing on career growth for direct reports
• Support and collaborate with various internal teams such as Sales Planners, Account Executives, Creative Services, Integrated Marketing, Finance, and Research
• Provide after-hours support for any client-related emergencies, as necessary

Required Education, Experience/Skills/Training:

Minimum:

• Minimum of 5 years of professional experience, with at least 3 years of Ad Sales Operations and 2 years directly managing or mentoring multiple individual contributors
• Detailed comprehension and experience in trafficking video, display and other interactive formats, such as VAST and VPAID
• Experience with a video ad server (FreeWheel, GAM etc.)
• Firm understanding of the advertising video marketplace, vendors, and third-party technologies
• Expert problem solving and troubleshooting abilities
• Excellent client and interpersonal skills, with a flexible attitude
• Experience and comfort with presenting and training in front of large groups
• Detailed orientated and the ability to prioritize tasks in a dynamic marketplace and work environment
• Thrives under tight deadlines. Skilled in communicating timelines and urgency with internal teams and stakeholders.

Preferred:

• Knowledge of Programmatic solutions (DSP, SSP, Trading Desks, Deal ID)
• Advanced knowledge of Microsoft Excel
• Familiarity with Flash, JavaScript, HTML5 or CSS
• Experience in a queue management/ticketing system (JIRA)

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