Manager, Crew and Guest Travel Management

22 Hours ago • 5-8 Years • Operations

Job Summary

Job Description

The Manager, Crew & Guest Travel Management, leads daily operations of global crew and guest hotel & air programs. Responsibilities include overseeing teams delivering exceptional travel experiences, driving strategic planning for crew travel logistics, managing key revenue streams, implementing cost-effective strategies, conducting market research, and supporting long-term business planning. The role involves managing a team of 9+ salaried Cast Members and indirectly overseeing a 30+ member operational team, requiring 24/7 global operation oversight and managing technology initiatives across various systems. Regular financial performance reports are delivered to senior leadership. The ideal candidate will possess strong leadership, strategic planning, cost-containment, and cross-functional collaboration skills within the travel or hospitality industries.
Must have:
  • 5+ years strategic & operational leadership
  • Experience managing cross-functional teams
  • Knowledge of air, hotel, & travel processes
  • Proficiency in cruise & air reservation systems
  • Advanced analytical & problem-solving skills
  • Exceptional communication & collaboration skills
Good to have:
  • 8+ years advanced experience in strategic leadership
  • Familiarity with Disney Cruise Line policies
  • Expertise in financial forecasting & pricing strategies
  • Extensive experience with advanced travel management systems
  • Master's Degree in Business Administration or related field
Perks:
  • Health and savings benefits
  • Educational opportunities
  • Special extras only Disney can provide

Job Details

Job Summary:

Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.

As the Manager of Crew & Guest Travel Management for Disney Cruise Line, you will lead the day-to-day operations of the Global Crew and Guest Hotel & Air programs. In this role, you will oversee teams responsible for delivering exceptional air and hotel experiences for both Crew and Guests, while driving strategic planning for crew travel logistics. You will manage key revenue streams, guide cost-effective strategies for air and hotel spend, conduct market research, and support long-term business planning. Additionally, you will play a critical role in developing team capabilities and fostering operational excellence across Disney Cruise Line.

The Manager, Crew & Guest Travel Management will report to Sr. Mgr., Travel Management and sits in Celebration, FL.

Responsibilities:

  • Provide direct leadership to 9+ salaried Cast Members and indirect oversight of a 30+ member operational team.

  • Drive strategic planning and revenue optimization for Disney Cruise Line’s guest air and hotel portfolio.

  • Lead cost containment initiatives for crew air and hotel operations, ensuring budget efficiency without compromising service quality.

  • Collaborate cross-functionally with internal stakeholders and external vendors to develop and execute impactful business strategies.

  • Oversee 24/7 global travel operations, including rapid response to urgent issues and escalations across nights, weekends, and holidays.

  • Manage end-to-end technology initiatives, including enhancements to Seaware, Seaware Direct, Amadeus Management Center, Context Search, and Workflow/Crew Management Systems.

  • Deliver regular financial performance reports and strategic insights to Sr. and Executive leadership.

Basic Qualifications:

  • 5+ years of strategic and operational leadership with experience managing cross-functional teams, and a strong background in strategic planning and cost containment, ideally within the cruise, travel, hospitality, or airline industries.

  • In-depth knowledge of air, airline, hotel, crew, and travel-related processes and policies.

  • Strong understanding of revenue and yield management, global logistics, pricing strategies, and forecasting.

  • Proficient in cruise and air reservation systems, including Seaware, Amadeus, and Workflow.

  • Demonstrated experience leading technology projects, including requirements gathering, user testing, and product deployment.

  • Advanced analytical and problem-solving skills, with the ability to think strategically and manage multiple high-priority projects in a fast-paced environment with minimal supervision.

  • Exceptional communication and facilitation skills, with the ability to influence and collaborate effectively across all organizational levels, including those without direct authority.

  • Highly organized with excellent interpersonal skills, strong attention to detail, and a commitment to accuracy.

  • Advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel (including complex functions and data analysis tools).

Preferred Qualifications:

  • 8+ years of advanced experience in strategic leadership within the cruise, travel, hospitality, or airline industries, with a proven experience leading salaried direct reports and optimizing global operations.

  • Familiarity with Disney Cruise Line policies, operations, and organizational structure.

  • Expertise in financial forecasting, pricing strategies, and managing complex travel logistics for both crew and guest operations.

  • Extensive experience with advanced travel management systems (Seaware, Amadeus, Workflow/Crew Management) and leading technology projects with a focus on system improvements from initial concept to final deployment.

  • Strong communication, collaboration, and influence skills, with a proven ability to manage urgent escalations and lead cross-functional teams through complex global operations.

Required Education:

  • Bachelor's Degree in Business Administration, Hospitality, Travel, Logistics, Finance, or Data Analytics, or related field or equivalent experience.

Preferred Education:

  • Master’s Degree in Business Administration, Hospitality, Travel, Logistics, Finance, or Data Analytics, or related field or equivalent experience.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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