Manager, Product Management - Commerce Performance & Insights

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.
   

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and pioneering capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

At Disney Entertainment, we are experiencing explosive growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on.

Job Summary
We’re seeking a Manager, Product Management – Commerce Performance & Insights to create strategies  and solutions for improving the performance of our commerce systems. This large scale, distributed systems include a payments system that processes billions of dollars of transactions  annually, a fraud system that can provide threat assessment under 20MS, a Pay-Per-View  system that enables purchasing of hundreds of Live products per second and so many more. Also, you will track commerce KPIs, and provide insights into the commerce performance and measures to the executive leadership. Additionally, in this highly visible role, you’ll be providing direct leadership to a team of junior leaders, and work cross-functionally with product managers, engineers, data scientists, etc.

Our Commerce, Growth & Identity systems at Disney Entertainment have experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for a leader with an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team of growing products and product managers, you will get to make a direct material impact on the future of The Walt Disney Company.

Responsibilities

• Design and build capabilities/tools for real-time and offline monitoring of core systems

• Collaborate with product managers, engineers, and data scientists to deliver insights and recommendations to improve the performance of core systems and support product decision-making

• Partner with engineering teams to identify, troubleshoot and resolve incidents, and restore system health

• Implement and manage monitoring systems for new product launches, ensuring real-time visibility into key performance metrics and quickly identifying potential issues

• Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed

• Serve as a thought leader and trusted authority in the domain contribute to the overall data strategy of the organization, ensuring that our practices align with CGI’s business goals

• Contribute to the overall data strategy of the organization, ensuring that our practices align with CGI’s business goals

• Participate in interview loops, influence hiring decisions, and coach and mentor junior team members

• Last but not least, fill in gaps across roles and functions as needed, performing as an adaptive problem solver, a creative builder and a morale-boosting leader

Basic Qualifications

• A minimum of 8 years of relevant work experience in analytics, data science, or product management. Experience with direct-to-consumer, ecommerce, fintech and/or subscription services in domestic and international markets is preferred

• You have a Bachelor's degree and/or equivalent work experience

• You have a proven track record of successfully working with key stakeholders to provide insights that drive the business forward

• Advanced proficiency in SQL and/or Python, or R for data analysis and automation and familiarity with ETL processes and data pipeline management

• Strong understanding of data warehousing concepts and experience with Snowflake/AWS/Azure or similar platforms

• You have experience with development of visualization tools such as Looker and Tableau

• You have a track record of inspiring, motivating, and mentoring or training at least 1 direct-report or junior team member and cross-functional partners (product managers, engineers, data scientists etc.) working alongside you,

• You communicate exceptionally well - from small group discussions to large group presentations, and through strong product memos that help drive alignment across multiple teams