Messaging Strategy & Operations Specialist, Deliverability
Job Summary
Job Description
5 skills required
Job Details
At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
The Deliverability Team at Attentive is responsible for building the tools and processes that ensure our text messages reliably reach end-users and our clients receive the maximum ROI from their SMS marketing program. This includes handling day-to-day issues, managing 3rd party relationships with our messaging partners, and working cross functionally with Client Strategy, Product, and Engineering to build tools and processes that improve message deliverability.
Why Attentive needs you
- Ensure messages reliably reach end users by managing and creating bespoke alerts and monitors that proactively catch downstream message deliverability issues
- Identify, investigate, and resolve message deliverability issues with partners and internal teams by using internal data and partner-provided tools
- Build reports using Looker and Datadog that clearly depict overall trends in message deliverability and be able to present those findings to leadership on a regular cadence
- Communicate on a regular basis with messaging partners on all operations such as long-term strategic projects, daily support issues, and volume projections
- Work directly with Engineering and Product teams on building tools that enable best-in-class message deliverability by creating requirements and clearly communicating problem areas
- Partner with Sales, Client Strategy, and Marketing teams to create content that educates customers on industry best practices and how to maximize message deliverability for our clients
About you
- Excellent data analysis skills and proven track record building internal workflows using Zapier, Looker, Datadog, Excel, Google Sheets, or similar tools
- Strong communication skills (written and verbal) - this includes being comfortable communicating at all levels: leadership, internal, and external
- Experience working directly with engineering teams to troubleshoot issues using log level information, querying databases, or similar
- Comfortable completing projects requiring individual initiative and flexibility in tight time frames with minimal supervision
- Professional experience in the SMS and/or Email Deliverability space is preferred
- Bachelor’s degree or U.S. equivalent in Computer Science, Technology Management, Information Management, Business Administration, or related field
- Must have 1 year of professional experience conducting data analytics within the technology industry in an operationally focused role
- 1 year of professional experience partnering with internal teams (including Sales & Finance, Product, or Engineering teams)
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $86,800 to $100,000 annually.
- This position is eligible for equity in the form of RSUs.
#LI-JT2
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
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