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Operation & Support - Intern

Uttar Pradesh, India (On-site)

Operation & Support - Intern

3 Weeks ago • Upto 1 Years • Business Development

About the job

1 skill required for this role

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communication

Job Description

This internship as an Outbound Call Agent involves making a high volume of outbound calls daily to potential and existing customers, promoting products/services, gathering feedback, and building relationships. Responsibilities include qualifying leads, managing call lists, answering customer questions, offering personalized recommendations, actively listening to customer needs, and accurately documenting call outcomes in a CRM system. Excellent communication skills (Hindi/English), strong listening and problem-solving abilities, and goal-oriented nature are essential. Previous sales or customer service experience is preferred, but freshers can also apply. The role requires proficiency in using CRM software and MS Office.

Must have:

Outbound calling
Excellent communication (Hindi/English)
CRM software proficiency
Problem-solving skills
Goal-oriented

Good to have:

Sales/customer service experience

Position Overview:

We are looking for enthusiastic and results-driven Outbound Call Agents to join our team. The primary responsibility of this role is to connect with potential and existing customers via outbound calls, promoting our products/services, gathering feedback, and building customer relationships. The ideal candidate will have excellent communication skills, a friendly and persuasive demeanor, and a strong focus on meeting and exceeding performance targets.

Key Responsibilities:

Outbound/Inbound Calling:

Make a high volume of outbound calls daily to prospective or current customers.

Qualify leads and maintain a robust call list for maximum customer reach

Take care of all incoming calls

Product/Service Promotion:

Clearly explain the company’s offerings, answer customer questions, and promote relevant products/services.

Offer personalized recommendations based on customer interests and requirements.

Customer Engagement:

Build rapport with customers, ensuring a positive experience and fostering long-term engagement.

Actively listen to customer needs and provide tailored solutions or guidance.

Data Management: