Product Operations Manager

At Bragg, we thrive on collaboration, innovation, and efficiency. Our Product Operations Team ensures seamless communication between our platform, clients needs, and internal teams. If you’re looking for a role where technical expertise meets problem-solving, this could be the perfect opportunity for you. 

As our new Product Operations Manager, you’ll be the go-to expert for managing platform change requests, coordinating feature releases, and ensuring compliance in different markets. You’ll work closely with clients and internal teams to drive platform excellence, resolve issues, and keep customers informed about new developments. This is an excellent career move for a dynamic team player with good people skills and the ability to focus on the goal while maintaining a friendly and light atmosphere within the team. You will be the go-to person when it comes to an in-depth understanding of the product.

The role is hybrid, based in our Ljubljana or Maribor office.

Your responsibilities: 

• Act as the main point of contact between our iGaming platform and key clients.
• Manage platform change requests and oversee seamless rollouts.
• Collaborate across teams to ensure smooth platform operations and feature deployments.
• Monitor and maintain compliance with jurisdictional regulations, preventing any compliance risks.
• Ensure timely communication about certifications, reports, and new feature releases.
• Support clients with back-office operations, configuration updates, and feature onboarding.
• Handle helpdesk requests and support clients with troubleshooting and reporting.
• Keep track of worklogs, regulatory reports, change management, and release notes.
• Advise clients on best practices, new features, estimates, and compliance obligations.
• Work closely with internal teams, including account management, product owners, developers, QA engineers and compliance specialists.

What you bring to the team:

• 2 + years of experience in a client-facing role such as technical support, or account management.
• A strong technical foundation.
• Excellent communication skills in English.
• Proactive problem solver.
• Reliability under pressure.
• Eagerness to learn new information about the industry and technology used.
• A team player with an ownership mindset.
• Keen attention to detail.
• Deep understanding of personal responsibility toward the wellbeing of the team and the product.

Bonus points if:

• You have previous experience in the iGaming business.
• You’re familiar with JIRA, Confluence.

What’s in it for you:

• Competitive compensation (based on your experience);
• Hybrid work model;
• 30 days annual leave;
• Educational learning opportunities to support each employee's professional growth journey;
• Sports activities, team building, and informal gatherings;
• Free drinks, fruit, and ice cream.

Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.

Our way:

• We are highly business-oriented, with a strong focus on long-term relationships with our clients;
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support;
• We nurture honest relationships within teams, between teams, and with our business partners;
• We encourage sports activities, team building, and informal gatherings;
• We offer plenty of time for family and fun;
• We stuff the fridge with ice cream.

Did we catch your attention? Become a part of our story – apply now! Not sure if we're a match? Apply anyway, and let's find out together!