Renewal Representative Intern
Job Summary
Job Description
Barracuda Networks seeks a driven Sales Renewals Rep Intern to support the US renewals team in driving renewal rates across North America. Responsibilities include supporting customers and the sales team via phone and email on license renewals, managing inbound inquiries, utilizing CRM and renewal tracking systems, preparing renewal quotes, identifying prospective customers, and documenting all activities. The intern will execute strategies to increase customer loyalty, improve retention rates, and explore cross-selling/up-selling opportunities. This on-site internship in Campbell, CA, requires strong communication, time management, and a positive attitude.
Must have:
- Support customers on license renewals
- Manage inbound renewal inquiries
- Utilize CRM and renewal tracking systems
- Prepare and send renewal quotes
- Strong communication skills
- Time management and prioritization
Perks:
- High-quality health benefits
- Retirement Plan with employer match
- Paid Time Off
2 skills required
Job Details
Req ID: 25-444
Barracuda's 2025 Summer Internship is reserved for students currently enrolled in an accredited college or university and does not require work authorization, now or in the future. This role is onsite based out of Barracuda's Campbell, CA office, required days Monday through Friday.
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
We are seeking a driven, eager to learn Sales Renewals Rep Intern to join our Sales team. The US renewals team is responsible for driving renewal rates across North America. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products.
What you'll be working on
- Supports in helping customers, sales team, partners & distributors directly by phone & email on license renewals for both current and expired contracts
- Supports customers, sales, partners & distributors with well-defined aspects of renewal Sales cycle, including generation of asset reports via the renewal tracking System, troubleshooting, and general renewal expertise knowledge share
- Manages inbound renewal email and inquiries and completes requests within allotted SLAs
- Utilizes customer relationship management and renewal tracking system, and ticketing system to manage and optimize sales of renewal opportunities
- Prepares and send renewal quotes and follows up with customers to ensure receipt and interpretation
- Identifies prospective customers through well-defined processes such as cold calling and lead qualification
- Follows up on pre-qualified leads to ensure they are processed timely and lead to pipeline creation
- Documents all activities and customer interactions in defined systems/tools
What you bring to the role
- Learning Agility
- Interpersonal Skills
- Customer Service Focus
- Strong communication skills, both written and verbal.
- Self-starter with strong time management and prioritization skills.
- High energy and a positive attitude.
Benefits
- High-quality health benefits after 90 days
- Retirement Plan with employer match
- Paid Time Off benefits
The anticipated on-target earnings range for this role is $22.00 - $28.00 per hour in Campbell, CA. Actual compensation offered will be dependent upon the individual's education level, job type, and applicable employment laws.
#LI-Onsite
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