Resourcing and Deployment Senior Associate

• Strategically plan and oversee the allocation of Client Service Staff (CSS) to ensure; alignment with firm’s strategic priorities, achievement of business metrics, resolving unassigned clients and reallocations for new CSS joiners/leavers 
• Utilize continuous planning and scheduling to meet firm utilization targets, with a primary focus on staff leverage and peak season metrics
• Gather information on staff career goals, strengths, and areas of opportunities to effectively match the right staff with the right client engagements. (via Partners and Managers coaches) 
• Collaborate and team with RM professionals to; share best practices, continuously improve processes, facilitate staff borrowing/lending and secondments, and participate in team initiatives for technology enhancements that drive operational improvement 
• Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts 
• Analyze productivity reports and business needs to develop actionable plans for workload balancing, utilization improvements, and the creation of new career paths that align staff interests with firm needs 
• Review and analyze financial results monthly, partnering with local leadership to recommend solutions on operational matters such as utilization, chargeable hours, and headcount adjustments 
• Develop expertise in RM technology, particularly TalentLink Staffing & Deployment, to support assignment planning, allocations, forecasting, and reporting, and deliver training on all TalentLink modules to staff, while focusing on technological enhancements and the development of new tools for continuous improvement  
• Ensure staff assignments comply with firm quality standards (QMSE) 

• An understanding of Resource Management and its link to the business strategy 
• Strong judgement and problem-solving skills, including the competency to understand the business impact of relevant staffing options 
• Ability to communicate effectively in English (both written and verbal), negotiate and influence, consult with others, build relationships, facilitate group discussions, and execute on change management activities 
• Experienced in analyzing data and interpreting findings to make recommendations on actions 
• Demonstrated ability to make independent decisions and exercise sound judgment with minimal oversight 
• Capable of professionally interacting with Partners and all staff levels, respecting the confidential nature of the work, and leading with empathy when appropriate 
• Strong sense of professionalism, integrity, and tact; proactive self-starter, with a high level of personal motivation 
• Ability to manage complex projects and demonstrate agility under tight deadlines 
• Demonstrated ability to follow process with agility to make changes as required
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc