Revenue Operations Manager

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

The Enterprise team serves global organizations, including leading companies, governments, campuses, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations. The teams operate globally and have members based out of our offices in Mountain View, New York, London, Gurgaon, and Dubai. This role sits within the Revenue Operations Enterprise team, with the primary objective of driving and supporting go-to-market strategies across product, marketing, and revenue operations for Coursera’s Web Enabled Sales (WES) business. The WES business is a self-serve purchase option for Coursera Enterprise (C4B) customers across a large number of companies, and is recognized as one of Coursera’s rapidly growing revenue streams. 

Responsibilities:

Be a data-driven thought partner to the Web Enabled Sales (WES) global core team, and build go-to-market strategies across product, marketing, and revenue operations to drive strong execution for the WES business globally at Coursera

Own and deliver accurate forecasting (monthly and quarterly) by collaborating with product, marketing, and sales, ensuring the Enterprise Web Enabled Sales (WES) is on track to hit its annual plan

Build future revenue plans for the WES product by identifying and building growth levers across product, marketing, and sales 

Develop, test, and confirm product-led growth strategies, for example, conducting A/B testing for key features, promos, and marketing campaigns

Design creative solutions to operational and strategic challenges by developing deep expertise about our processes, tools, and business strategy specifically finding critical synergies and leverage for WES across marketing, sales and product orgs

Perform high-impact quantitative and qualitative analyses to drive Coursera’s WES growth, and improve our effectiveness and leverage by creating a strong and replicable expansion GTM motion from WES indirect revenue to Enterprise Coursera for Business (C4B) direct revenue

Basic Qualifications:

• Bachelor’s degree in a quantitative field, preferably mathematics, statistics, data, analytics or engineering
• 5+ years experience working in a B2B Enterprise SaaS business or growth tech startup, particularly within Strategy, Planning and Revenue Operations roles or Product / Marketing operations experience
• Proficiency in heavy data analysis, revenue forecasting, data modelling with Excel and PowerPoint
• Experience driving product-led growth strategies (A/B testing, freemium model offers, data driven iteration, etc.) across conversion, retention and expansion revenue categories
• Demonstrated ability to solve ambiguous problems through structured thinking, lead and drive complex cross-functional projects and experience working with senior executives and driving high-stakes decision-making processes

Preferred Qualifications:

• Prior experience in GTM operations roles across multiple functions (product, sales, marketing, etc.) dealing with high volume transactions, forecasting and revenue modelling of mid-market / SMB businesses (high velocity, smaller sized deals and transactions)
• Prior experience in GTM operations roles within the credit-card / payment gateway industry, fintech and / or digital financial services industry
• MBA qualification
• Previous knowledge of SQL and/or programming languages
• Proficiency on reporting and dashboard building across Salesforce, Looker, or other related CRM platforms
• A growth mindset and a proactive, can-do attitude
• Experience working in higher education or ed-tech industry

If this opportunity interests you, you might like these courses on Coursera:

• Business and Financial Modeling
• Excel Skills for Business
• Effective Problem-Solving and Decision-Making

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