Senior Data Analyst - Multiple Opening

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

We are expanding our team in Manila and have multiple vacancies!

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

The Senior Client Service Data Analyst is responsible for delivering the core function of the Omni service: ensuring the accuracy and completeness of client data across multiple databases in a timely manner.

In this role, you will:

• Utilize specialized industry knowledge and experience to analyze validity and quality of client data

• Provide client support via phone and emails for eVestment’s proprietary investment manager database and analytic Software-as-a-Service applications.

• Partner with offshore resources where relevant to ensure seamless client service.

• Work with the Product & Development Teams to identify and correct platform issues/constraints that prohibit accurate and timely updates of client data.

• Partner with OMNI CSMs to provide aligned eVestment experience and ensure that clients realize the full value of their eVestment relationships.

• Participate in both ad hoc and recurring client meetings where relevant.

• Ensure team objectives are met for turnaround time and quality/accuracy measures.

• Continually work to improve our processes and help streamline service to all of our external clients and internal functions.

• Collaborate with the eVestment Data Team to determine and implement broader measures to ensure highest possible data quality for our clients.

• Manage client cases using SalesForce Service Cloud.

• Be available outside of normal workday hours and over weekends as workload and deadlines require.

What We Expect

• You enjoy working on the core function of the Omni business and being at the center of the data action.

• You collaborate well across functions and regions, including with offshore partners. You love ensuring that Omni clients’ data is as accurate as possible, and that their quarterly processing periods are seamless.

• You constantly look for ways to improve our daily business operations and love understanding workflow challenges and finding solutions.

• You find quantitative and/or qualitative client data fascinating and appreciate the story it tells about each asset manager.

• You enjoy interacting with clients to problem solve and recommend improvements to their data, but don’t need to be the one having higher level conversations.

• You are able to engage with clients in a professional and efficient manner, ensuring the highest possible quality standards are met.

What Would Be Helpful

• Bachelor's degree in Finance, Business, Economics or a related field

• At least three (3) years of experience in the asset management or banking industry with a consulting/financial advisory firm, investment manager, or banking institution is recommended but not required.

• Strong organizational, time management, and detailed analytical skills as client commitments are high and data is voluminous during quarter-end peak periods.

• Excellent written and verbal communication skills.

• Ability to demonstrate initiative and work independently; aptitude to self-direct and set priorities in a dynamic environment.

• Highly proficient with MS Office, including advanced Excel and good database skills, and ability to expertly navigate Salesforce.

• You must also be amenable to working mid shift or night shift throughout the work week and at least twice per week in the Nasdaq office at Bonifacio Global City, Taguig

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come As You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.