Senior Manager - IAM & Service Delivery

As a Senior Manager in Identity and Access Management (IAM), and Service Delivery, you will play a pivotal role in leading service delivery and strategic client engagements. You will be responsible for building and maintaining strong relationships with clients, driving high-quality delivery of multiple IAM solutions, and identifying opportunities to enhance security posture and operational efficiency. You will collaborate across technical and business teams to ensure successful implementation and support of access management programs.

How You’ll Make an Impact

• Lead Identity and Access Management engagements by aligning business needs with security best practices and regulatory requirements.

• Drive service delivery excellence by managing end-to-end project execution, ensuring timely delivery, and maintaining high-quality standards.

• Act as a trusted advisor to clients, providing strategic guidance on IAM/IGA frameworks, access governance, privileged access management (PAM), and zero trust architectures.

• Collaborate with cross-functional teams including Program Managers, SME’s, and Engineers to operationalize and enhance identity solutions.

• Mentor and coach team members, fostering a culture of continuous learning and knowledge sharing in IAM and cybersecurity domains.

• Identify and mitigate risks in IAM implementations, ensuring compliance with internal policies and external regulations.

• Enhance service delivery through proactive engagement with stakeholders, identifying process gaps, and implementing corrective actions.

• Contribute to thought leadership by developing whitepapers, best practices, and reusable frameworks in Identity and Access Management domain.

What We’re Looking For

• Bachelor’s or Master’s degree in computer science, Information Systems, Engineering, or a related field.

• 12–18 years of experience in cybersecurity, with at least 8 years focused on IAM, IGA, and Active Directory, DNS, DHCP, Azure, AWS.

• Proven experience in leading IAM/IGA programs using platforms such as SailPoint, Saviynt, Okta, Ping, CyberArk, or Azure AD, Sitemeinder.

• Strong understanding of identity lifecycle management, RBAC/ABAC models, SSO, MFA, and different directory services.

• Experience with compliance frameworks such as SOX, HIPAA, GDPR, and NIST.

• Demonstrated ability to manage complex service delivery engagements and lead cross-functional teams.

• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders and executives.

• Strong project management skills, including planning, resource management, and risk mitigation.

• Ability to identify business opportunities and contribute to pre-sales and solutioning efforts.

• This role demands the availability during US Working Hours specifically from 5:00 PM to 2:00 AM IST. 

• This role is Work from Office position

Preferred Certifications

• CISSP, CISM, CISA, CIAM or equivalent

• Vendor-specific certifications (e.g., SailPoint Identity Now, Okta Certified Professional, CyberArk)

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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