Senior Specialist - Knowledge Management

Company:

Marsh

Description:

We are seeking a talented individual to join our Content Management team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist - Knowledge Management

Content Management is a key service offering provided by Knowledge Services to global Marsh McLennan businesses and the Pacific IMPACT Practice is currently seeking a senior Proposal Specialist for the Corporate and Commercial segment to ensure our proposals are competitive, compelling and aligned with the client/prospect’s objectives.

We will count on you to:

• Develop, manage and maintain content for requests for proposal (RFPs) and other client/prospect pitch materials, ensuring clarity, consistency and alignment with Marsh Pacific ‘tone of voice’
• Collaborate with cross-functional teams, including sales, marketing, HR, Legal and subject matter experts, to gather necessary information and insights for proposal content
• Maintain our centralised repository of proposal content, to streamline the proposal process
• Become proficient with Marsh’s content management software and AI systems to help organise, update and create content
• Support the ‘RFP close-out’ process, identifying new, best-in-class content, and ensuring new items are added to the content library for use in future proposals
• Extract and present reports on content usage, content maintenance, user adoption, etc. to system stakeholders
• Help standardise formats and update templates, etc.
• Assist in the production of non-RFP deliverables, including capability statements, pitch materials and other forms of sales collateral

What you need to have: 

• Three to Six years of prior experience in bid management, proposal writing or content management, preferably in a fast-paced professional services environment
• Ability to identify and work with relevant subject matter experts (SMEs) within the business who are owners of the pre-written content. Motivate and manage SMEs to ensure commitment to updating content on a pre-agreed cycle
• Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase
• Understand the basics of prompt engineering for generative AI and how it can be used for content creation, tone adjustment and task automation.
• Broad market knowledge of proposal automation, generative AI tools and database solutions

What makes you stand out?

• Professional Services experience (e.g. Insurance, Banking, Accounting, Legal, Consulting)
• Proven ability to deliver high quality work in deadline-driven and fast-paced environments
• Exceptional communication skills and the ability to work with a diverse cross-section of stakeholders

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.