Service Desk System Administrator

3 Weeks ago • All levels • Administrative • $24,000 PA - $26,400 PA

Job Summary

Job Description

The Service Desk System Administrator in Vilnius will be the first point of contact for technical support, resolving IT issues and ensuring high customer satisfaction. Responsibilities include troubleshooting hardware/software/network problems, escalating complex issues, installing and maintaining IT equipment (desktops, laptops, printers, mobile devices, gaming consoles), documenting incidents and processes, providing user training, and ensuring IT security compliance. The role requires strong problem-solving, technical knowledge, and effective communication with users of varying technical expertise. Routine work and new challenges are expected.
Must have:
  • Service desk or technical support experience
  • Proficiency in Windows, macOS, Microsoft Office 365, Teams
  • Troubleshooting hardware, software, and network issues
  • Strong communication and interpersonal skills
  • English proficiency (written and verbal)
Good to have:
  • Lithuanian or Russian language skills
  • Experience with Active Directory, GPOs, Intune, Jira, Confluence
  • Microsoft SCCM and/or PowerShell experience
  • Linux OS proficiency
  • Experience in access management systems and video surveillance
Perks:
  • Additional paid time off
  • Sick Leave Compensation
  • Pregnancy and Childbirth Leave Benefit
  • Career development opportunities
  • Meal Allowance
  • Premium Private Health Care
  • Mental well-being program
  • Perks discounts platform
  • Personal Gaming Account
  • Company events
  • Seniority Awards
  • Referral program

Job Details

Job Overview

The local IT team in the Vilnius office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid of routine work and new challenges. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate effectively with users of varying technical expertise.

Reports to

IT Team Lead

What will you do?

  • Respond to and resolve service desk tasks via communication in MS Teams, ticketing system, or in-person support.
  • Troubleshoot hardware, software, and network issues for end-users.
  • Escalate complex issues to higher-level support teams, when necessary, while tracking progress and ensuring resolution.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment.
  • Document all incidents, resolutions, and processes in the ticketing system.
  • Develop and maintain detailed manuals, guides, and documentation.
  • Provide basic training and guidance to users on software applications and IT policies.
  • Ensure compliance with company IT security policies and procedures.

What are we looking for?

  • Experience in a service desk or technical support role.
  • Proficiency with operating systems (e.g., Windows, macOS) and common software (e.g., Microsoft Office 365, Teams).
  • Experience with Active Directory, GPOs and Intune will be beneficial.
  • Familiarity with IT ticketing systems.
  • Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
  • Strong communication and interpersonal skills.
  • Ability to prioritize tasks and work under pressure in a fast-paced environment.
  • Proficiency in English, both written and verbal, to effectively communicate with users and document processes.

What additional skills will help you stand out?

  • Lithuanian language knowledge.
  • Russian language knowledge.
  • Experience with Jira and Confluence.
  • Experience in Microsoft SCCM and/or PowerShell.
  • Proficiency with operating systems Linux.
  • Experience in access management systems and video surveillance.

Work mode

Onsite

The salary range for this role in Vilnius is EUR 2000-2200 monthly gross.

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Vilnius include:

  • Additional paid time off 
  • Sick Leave Compensation
  • Pregnancy and Childbirth Leave Benefit  
  • Career development and education opportunities within the company
  • Meal Allowance
  • Premium Private Health Care 
  • Mental well-being program (iFeel)
  • Perks discounts platform (over 450 exclusive discounts)
  • Personal Gaming Account
  • Coffee, fruits, and snacks in the office
  • Company events 
  • Seniority Awards  
  • Referral program - You can recommend the best talents to the company and receive a reward  
Please submit your CV in English to ensure smooth processing and review.

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.

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About The Company

Wargaming is a company with a rich history and a bright future. Founded in 1998, we have grown from a small team of passionate gamers into a global leader in the gaming industry. Our focus has always been on creating immersive and engaging experiences for our players, and we are constantly pushing the boundaries of what is possible in the world of gaming.


But our success is not just limited to our games. We are also committed to giving back to the community and making a positive impact on the world. We have established a number of initiatives to support education, technology, and the arts, and we are always looking for new ways to make a difference.


So if you are a talented and ambitious individual looking to make a real impact in the gaming industry, Wargaming is the place for you. Join us, and be a part of something truly special. 

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