Solutions Engineer, Enterprise

1 Day ago • All levels • $156,000 PA - $195,000 PA

Job Summary

Job Description

The Solutions Engineer will be a key player in ensuring that innovative companies become long-term Scale customers. They will work with Account Executives, Product, and Machine Learning Engineers, guiding potential clients through pre-sales activities by providing customized demos and pilots to ensure technical success. The role involves assessing customer technical requirements, crafting actionable Statements of Work (SOW), and collaborating with the delivery team on initial implementations. The Solutions Engineer will be a problem-solver, using their product knowledge and GenAI expertise to design solutions that meet customer needs. They must be skilled at building relationships, managing projects, and offering technical expertise.
Must have:
  • Strong engineering background with client interaction experience.
  • Experience in Python, Java, or other web development languages.
  • Experience in enterprise SaaS, cloud tech, finance, or fintech.
  • Demonstrated self-starter skills in resolving technical issues.
  • Strong presentation skills with technical credibility.
Good to have:
  • GenAI Experience
  • Forward deployed engineering experience
  • Machine Learning Experience

Job Details

Scale plays a vital role in the development of AI applications. Our customer base is growing exponentially, and you will be on the front lines, ensuring that the world's most innovative companies become passionate, lifelong Scale customers.

Solutions Engineers partner closely with AEs, Product, and MLEs to lead prospective customers through pre-sales, delivering customized demos and pilots to secure the “technical win”. Solutions Engineers scope customer technical requirements and develop an actionable SOW. They will work closely with the delivery team to help with initial implementation. Solutions Engineers are relentlessly curious about customer needs and pain points. They employ their expert Scale product knowledge and GenAI knowledge to design solutions that best address these needs. Solutions Engineers are strong relationship builders, great project managers, and provide technical expertise.

You will:

  • Partner with Scale AEs on the customer journey, delivering tailored demos and prototypes according to the customer's requirements.
  • Develop technical domain expertise in Generative AI / large language model applications for Enterprise use cases, including customers in financial services, insurance, SaaS, and similar enterprises.
  • Be accountable for securing the “technical win” by unblocking technical challenges
  • Interact with customers daily to understand their needs and design solutions to better serve them.
  • Design and develop “Scopes of Work” by breaking down customer challenges into a project plan
  • Work closely with forward-deployed Software and Machine learning Engineers to develop agents in the initial post-sales stage
  • Work with AEs and PMs to identify customer-specific feature requests.
  • Drive strategic initiatives to improve the efficiency and effectiveness of the Solution Engineering team.

Ideally, you'd have:

  • Strong engineering background with prior experience working with clients in a pre or post-sales capacity to realize business goals.
  • Prior experience developing with Python, Java and/or other web development languages.
  • Experience working in enterprise SaaS, cloud tech, finance, fintech or similar industries in a technical capacity with end-customer engagement.
  • A track record as a self-starter, motivated to independently unblock technical issues in the field with the customer, away from the mothership.
  • Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers.
  • High level of comfort communicating effectively across internal and external organizations.
  • Intellectual curiosity, empathy, and ability to operate with high velocity.

Nice to haves:

  • GenAI Experience
  • Forward deployed engineering experience
  • Machine Learning Experience

Similar Jobs

Epic Games - Backend Security Engineer (Asset Integrity)

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
1 Month ago
Twitch - Software Engineer - Memberships

Twitch

San Francisco, California, United States (On-Site)
1 Month ago
Google - Security Engineer, Endpoint Platforms Security, Core

Google

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Microsoft - Software Engineer - Fullstack

Microsoft

Redmond, Washington, United States (On-Site)
2 Weeks ago
Tekion Corp - Automation QA Engineer

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Beta Craft - QA Engineer - AI/ ML

Beta Craft

Pune, Maharashtra, India (On-Site)
1 Day ago
GoFundMe - Site Reliability Engineer II

GoFundMe

Buenos Aires, Buenos Aires, Argentina (Hybrid)
7 Hours ago
Unity - Staff Software Engineer

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
10 Hours ago
Capgemini - Biovia Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Interface AI - Engineering Manager

Interface AI

(Remote)
9 Hours ago
ByteDance - Service Framework Software Engineer Intern

ByteDance

Singapore (On-Site)
1 Month ago
Google - Student Researcher, BS/MS, Winter/Summer 2025

Google

Mountain View, California, United States (On-Site)
5 Months ago
Glean - Solutions Engineer

Glean

Central, South Carolina, United States (Remote)
5 Months ago
Google - Staff Software Engineer, Network Management

Google

Sunnyvale, California, United States (On-Site)
2 Days ago
Minecast - Principal Engineer - Threat Protection

Minecast

Bengaluru, Karnataka, India (On-Site)
6 Hours ago

Get notifed when new similar jobs are uploaded

Jobs in San Francisco, California, United States

Google - Product Engineer, Cloud Compute and Storage

Google

Austin, Texas, United States (On-Site)
2 Days ago
Twitch - Software Engineer I

Twitch

San Francisco, California, United States (On-Site)
8 Hours ago
Patreon - Engineering Manager, Platform

Patreon

San Francisco, California, United States (Hybrid)
3 Weeks ago
Interface AI - Senior HR Generalist

Interface AI

San Mateo, California, United States (On-Site)
9 Hours ago
Critical mass - Group Creative Director

Critical mass

New York, New York, United States (Hybrid)
6 Months ago
Inworld AI - Staff / Principal AI Researcher

Inworld AI

Mountain View, California, United States (On-Site)
9 Hours ago
Life church - Staff Quality Engineer

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
ByteDance - Network Software Development Engineer, Switch

ByteDance

San Jose, California, United States (On-Site)
2 Weeks ago
AppZen - Senior Software Engineer

AppZen

San Jose, California, United States (Hybrid)
3 Months ago
Corsair - Director of PR & Marketing, Gaming

Corsair

Milpitas, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Doha, Doha Municipality, Qatar (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scale AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug