Sr. IT Operations Engineer

3 Weeks ago • 7 Years + • Operations

Job Summary

Job Description

The Senior IT Operations Engineer manages IT services, oversees IT operations, and handles employee onboarding/offboarding. Responsibilities include IT asset management (procurement, inventory, lifecycle), ensuring smooth IT infrastructure operation, providing technical support and troubleshooting, implementing IT best practices, collaborating with cross-functional teams (HR, IT Security), managing vendors, maintaining accurate records, and ensuring security compliance. The role requires strong technical expertise, operational efficiency, and excellent service delivery to support business needs.
Must have:
  • 7+ years IT operations experience
  • IT asset management expertise
  • ITSM and best practices knowledge
  • Onboarding/offboarding experience
  • Windows/macOS, networking proficiency
  • ITSM tools (ServiceNow, Jira)
  • Problem-solving and collaboration skills
Good to have:
  • Global IT environment experience
  • IT operations automation tools knowledge
  • Cloud infrastructure familiarity (AWS, Azure, Google Workspace)
  • ITIL certification

Job Details

About the Hiring Team

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

What the Role Entails

We are seeking an experienced IT Operation Engineer / IT Service Delivery Engineer to join our team. The ideal candidate will be responsible for managing IT services, overseeing IT operations, and handling onboarding and offboarding processes. This role requires strong technical expertise, operational efficiency, and the ability to provide excellent IT services to support business needs.

  • IT Hardware  Asset Management: Track, manage, and maintain IT hardware assets, including procurement, inventory control, lifecycle management, and decommissioning.
  • IT Operations Support: Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices.
  • Onboarding & Offboarding: Manage the IT provisioning and de-provisioning process for employees, including account creation, hardware allocation, and access management.
  • Service Delivery & Support: Provide technical support to end users, troubleshoot IT issues, and ensure timely resolution through IT service management processes.
  • IT Process Improvement: Develop and implement best practices for IT operations, ensuring compliance with company policies and industry standards.
  • Collaboration & Coordination: Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience.
  • Vendor & Supplier Management: Coordinate with external vendors for IT equipment procurement, service agreements, and maintenance contracts.
  • Documentation & Reporting: Maintain accurate IT asset records, operational logs, and generate reports as needed.
  • Security & Compliance: Ensure IT systems and processes comply with company security policies and regulatory requirements.

Who We Look For

Required Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 7+ years of experience in IT operations, service delivery, or a similar role.
  • Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices.
  • Experience with onboarding/offboarding processes and identity/access management tools.
  • Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure.
  • Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.
  • Excellent problem-solving skills and the ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills to collaborate with cross-functional teams.
  • ITIL certification is a plus.

Preferred Qualifications:

  • Experience working in a global IT environment.
  • Knowledge of automation tools for IT operations.
  • Familiarity with cloud-based IT infrastructure (AWS, Azure, Google Workspace, etc.).

Why Join Us?

  • Work in a dynamic and collaborative environment.
  • Opportunity to enhance IT service delivery processes.
  • Be part of a growing team that supports global IT operations.

If you are a proactive IT professional with a strong background in IT operations and service delivery, we encourage you to apply!

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Similar Jobs

Gameplay Galaxy - Lead Game Designer

Gameplay Galaxy

(Remote)
1 Week ago
Anavation - Atlassian Subject Matter Expert

Anavation

Virginia, United States (Remote)
1 Day ago
G5 Games - Product Writer

G5 Games

Yerevan, Yerevan, Armenia (Remote)
1 Week ago
Ubisoft - Team Lead - Animation

Ubisoft

Toronto, Ontario, Canada (On-Site)
1 Month ago
Mayhem Studios - QA Intern

Mayhem Studios

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Rank group - Food & Beverage Host

Rank group

Glasgow, Scotland, United Kingdom (On-Site)
4 Months ago
Sphere Entertainment Co - Ticket Seller (Part-Time)

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
The Walt Disney Company - Disney Store Lead Cast Member

The Walt Disney Company

Oklahoma City, Oklahoma, United States (On-Site)
1 Week ago
Tesla - Training Coordinator - Parts Operations

Tesla

Barcelona, Catalonia, Spain (On-Site)
2 Months ago
Hitachi - Senior CE/PP Consultant

Hitachi

Paris, Île-de-France, France (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Aristocrat Gaming - Software Developer in Test

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
3 Weeks ago
DraftKings - Manager of Delivery Management, Sportsbook

DraftKings

United States (Remote)
1 Week ago
ComeOn Group - QA Engineer - Data Warehouse

ComeOn Group

Silesian Voivodeship, Poland (Hybrid)
1 Month ago
Eccentric - Product Manager

Eccentric

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Luxoft - Senior DevOps Engineer (Azure)

Luxoft

New Delhi, Delhi, India (Remote)
5 Months ago
Match Group - Senior QA Analyst

Match Group

New York, New York, United States (On-Site)
5 Months ago
Larian Studios - RPG DESIGNER

Larian Studios

Quebec, Canada (On-Site)
3 Months ago
AGS - American Gaming Systems - Full Stack Software Engineer II

AGS - American Gaming Systems

Arizona, United States (On-Site)
12 Hours ago
Axinous - Staff BSA - ServiceNow

Axinous

California, United States (Remote)
1 Month ago
Ubisoft - Senior Real-time Cinematic FX Artist

Ubisoft

Montpellier, Occitanie, France (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Operations Jobs

Trackman - Trackman Baseball Data Operations Seasonal Employee

Trackman

Stamford, Connecticut, United States (On-Site)
3 Weeks ago
Onward Search - Business Development Operations Support

Onward Search

Culver City, California, United States (Hybrid)
6 Days ago
ByteDance - Asset Manager, Datacenter Infrastructure and Services

ByteDance

Singapore (On-Site)
1 Month ago
ByteDance - Technical Project Manager, Server Deployment

ByteDance

Singapore (On-Site)
5 Months ago
Wipro - ITIL Release Manager

Wipro

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Riot Games - Procurement Specialist

Riot Games

Seoul, South Korea (On-Site)
1 Week ago
Google - Human Resources Apprenticeship

Google

Paris, Île-de-France, France (On-Site)
1 Week ago
ComeOn Group - Dutch Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
Trek - Service Technician/Advisor

Trek

Santa Rosa, California, United States (On-Site)
2 Months ago
Trek - Future Store Manager - Portland Area

Trek

Portland, Oregon, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.


Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.


Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.


Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.


Tencent has been listed on the Stock Exchange of Hong Kong since 2004.

View All Jobs

Get notified when new jobs are added by Tencent

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug