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Sr Manager Process Systems & Tools (R-20163)

Haryana, India (Remote)

Sr Manager Process Systems & Tools (R-20163)

23 Hours ago • 5 Years +

About the job

Summary_{By Outscal}

Experienced SFDC Manager needed to lead Salesforce process systems and tools optimization. Must have 5+ years of Salesforce management, strong process improvement skills, and team leadership experience. Salesforce Admin/Developer certification desired.

Job Summary: We are seeking an experienced SFDC Manager to lead the management, and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration, process improvement, and team leadership.

Key Responsibilities:

Salesforce Administration: Work with ITS team to administrate Salesforce platform and ensure it meets business requirements.

Process Optimization: Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness.

Tool Management: Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation.

Team Leadership: Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance.

User Training and Support: Work with SFDC Training team to deliver training programs for Sales / end-users, ensuring they understand Salesforce functionalities and best practices.

Data Management: CRM database management. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Work with Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive needful activities in SFDC.

Reporting and Analytics: Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency.

Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions.

Project Management: Lead Salesforce-related projects from conception through execution

Qualifications:

Bachelor’s degree in Business, Information Technology, or a related field.

5+ years of experience managing Salesforce, with a focus on process systems and tools.

Salesforce Administrator and/or Developer certification is highly desirable.

Strong understanding of Salesforce architecture, data models, and best practices.

Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Excellent analytical, problem-solving, and project management skills.

Strong interpersonal and communication skills, with the ability to work collaboratively across teams.

Skills: