Sr Manager Process Systems & Tools (R-20163)

We are searching for a skilled SFDC Manager to lead the management and optimization of Salesforce process systems and tools. This role requires a strong background in Salesforce administration, process improvement, and team leadership. Responsibilities include: * **Salesforce Administration:** Collaborate with the ITS team to administer the Salesforce platform and ensure it aligns with business requirements. * **Process Optimization:** Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness. * **Tool Management:** Evaluate and manage third-party tools and integrations within the Salesforce ecosystem for seamless operation. * **Team Leadership:** Lead a team of SalesOps Analysts, providing mentorship and guidance to enhance their skills and performance. * **User Training and Support:** Work with the SFDC Training team to deliver training programs for Sales/end-users, ensuring they understand Salesforce functionalities and best practices. * **Data Management:** Manage the CRM database. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Collaborate with the Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive necessary activities in SFDC. * **Reporting and Analytics:** Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency. * **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions. * **Project Management:** Lead Salesforce-related projects from conception through execution.