Tesla Advisor
Job Summary
Job Description
Tesla seeks a Tesla Advisor to deliver an exceptional customer experience. Responsibilities include engaging showroom guests, understanding customer needs, educating them about Tesla products, scheduling test drives, managing the CRM system, preparing vehicles for delivery, and conducting new owner orientations. The ideal candidate possesses retail sales, business development, and customer service experience, exceptional time management, and strong communication skills. A passion for the automotive industry and sustainable energy is essential. The role requires mastery of Tesla products and services, knowledge of EV industry trends, and the ability to work evenings and weekends. A valid driver's license and safe driving record are mandatory.
Must have:
- Retail Sales experience
- Exceptional time management
- Strong communication skills
- Master of Tesla products
- Valid driver's license
Good to have:
- Business Development experience
- Customer service experience
- Passion for sustainable energy
- Knowledge of EV industry trends
Perks:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP)
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
4 skills required
Job Details
What to ExpectWhat You’ll Bring
At Tesla, our Tesla Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.
What You’ll DoAs a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative electronic vehicles ever made, and you will help deliver an equally innovative buying experience.
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
- Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
- Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
- Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
- Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
- Work experience in Retail Sales, Business Development and Customer Service would be an advantage
- Positive, enthusiastic and passionate about the changes in the personal transportation industr
- Self-starter who possesses exceptional time management skills and has great attention to detail
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
- Passionate dedication and ethical approach to sales management and operations
- Ability to understand and convey business issues and technical concept
- Strong sense of team mentality and reliability
- Strong communication skills in English
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Ability to work evenings and weekends
- MUST have and maintain a valid driver’s license and a safe driving record
- Welcome candidates from all industries and backgrounds. Candidates who are passionate about technology and excel in a fast-paced, and Agile work environment are strongly encouraged to apply.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.
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