Scorewarrior is a game developer and publisher from Limassol, Cyprus. The company is focused on the 4X strategy genre and ambitiously aims to grow our hit game Total Battle to become the world's No.1 strategy game. At the heart of our Player Care department, our mission is to excite and engage every player with exceptional customer care, ensuring they feel valued and supported throughout their journey with us.
We’re looking for a Tier 1 Support Lead to oversee both our remote First-Line Support and in-house Learning & Development teams.
This role involves building and managing a support team that responds promptly and effectively to player messages while ensuring escalation for more complex issues.
Additionally, you’ll lead the Learning & Development team in creating training programs that support the growth of all Player Care teams.
Your Responsibilities:
Your Team’s Responsibilities:
First-Line Support:
Learning & Development:
It would help you to stand out if:
What we offer:
Our company was founded in 2015 in Cyprus with the initial goal of publishing and operating third-party games.
In 2016 we decided that we wanted to work with our own games instead of ready-made products. We were excited by the idea of being a full-cycle game development studio: to launch a game, gain initial traction, and then scale up the game globally and become a leader in the genre.
2017 saw the arrival of our first game, Total Battle. We discovered the game in its very early stages, and we believed in its great potential, so we made it our goal to focus on this single title and become the leader in the 4X strategy genre.
In 2021, we began to transform the company into a full-cycle game development studio, adding game developers, designers, and artists to our already existing publishing team, which consisted of our finance, legal, marketing, community, and support staff. We finished this process in 2022, and we now operate from our two offices in Limassol.