Account Executive, Mid-Market Sales
Job Summary
Job Description
The Account Executive, Mid-Market Sales role at Google Customer Solutions focuses on driving customer success and growth within the Chinese market. Responsibilities include establishing partnerships with executives, optimizing advertising investment, managing a portfolio of businesses, prioritizing customer experience, coaching teammates, and collaborating with specialists to define business goals and strategies. The ideal candidate possesses strong consultative sales skills, experience managing Chinese enterprise clients, and fluency in Mandarin and English. A deep understanding of digital advertising and marketing strategies is also crucial, alongside the ability to build compelling narratives and develop joint business plans.
Must have:
- Bachelor's degree or equivalent experience
- 5 years of digital advertising/sales experience or 3 years with advanced degree
- 4 years managing Chinese enterprise clients
- Fluent in Mandarin and English
- Consultative sales skills
- Strategic problem-solving
- Excellent customer experience delivery
Good to have:
- C-level executive relationship experience
- Experience with advertisers/agencies
- Knowledge of traditional and online marketing
- Compelling narrative building skills
- Joint business plan development
3 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 3 years of experience with an advanced degree.
- 4 years of experience in managing Chinese enterprise clients or customers.
- Ability to communicate in Mandarin and English fluently to support the client management in this market.
Preferred qualifications:
- Experience building trusted-advisor relationships with C-level executives and managing multiple projects, business leads, and internal stakeholders.
- Experience working with advertisers, agencies, or clients, and influencing C-level stakeholders.
- Knowledge of traditional and online marketing strategy and tactics, and product knowledge across digital advertising products.
- Ability to build compelling narratives and utilize storytelling as an engagement strategy.
- Ability to develop joint business plans in ambiguous environments, influence or collaborate across organizations, and drive business success for the customer.
- Ability to strategically assess and solve customer needs via business techniques, including effective questioning, objection handling, and engaged selling.
About the job
Google Customer Solutions Sales teams are trusted advisors who maintain a focus on customer success. The Mid-Market Sales team is a critical growth engine for customers in Google Customer Solutions, which looks after the various sized customers with a focused approach with multiple supporting specialist teams. Through relationship development, the team is dedicated to help customers achieve their business goals and marketing objectives by providing comprehensive Google advertising solutions as well as other digital solutions.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Establish a partnership with executives and serve as a trusted consultant to optimize and expand their advertising investment.
- Manage a group of businesses by understanding what promotes, grows, and identifies opportunities for growth, managing risks, and creating multi-quarter plans for growth.
- Prioritize and deliver an excellent customer experience to Google's advertisers.
- Coach teammates in the organization to expand skills that cultivate customers growth and contribute to overall team success.
- Generate plans by collaborating with specialists, engineers and product teams, and define business goals, strategies, and metrics for success.
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