Staff UX Program Manager, Payments

1 Month ago • 10-10 Years • UI/UX Design • $178,000 PA - $265,000 PA

Job Summary

Job Description

As a Staff UX Program Manager for Google Payments, you'll leverage your project management expertise and passion for UX to improve products used by billions. Responsibilities include planning projects, defining milestones, assessing risks, creating actionable insights, ensuring deadlines are met, and harmonizing the work of various UX disciplines. You'll collaborate with Engineering and Product Management to achieve UX team objectives and create innovative experiences. You'll drive operational excellence, develop program roadmaps, oversee cross-functional projects, advocate for UX metrics, and manage complex programs efficiently. The role requires strong stakeholder management and communication skills.
Must have:
  • 10+ years managing UX programs
  • 10+ years driving operational efforts
  • Experience with UX methodologies
  • Data analysis and insight development
  • Manage team velocity/productivity
Good to have:
  • Product development lifecycle experience
  • Creative and campaign development experience
  • Knowledge of industry technology trends
  • Excellent cross-audience communication
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience managing and scaling UX related programs. 10 years of experience driving operational efforts across organizations.
  • Experience with UX disciplines and user-centered development tools and methodologies.
  • Experience analyzing data and leveraging insights to develop solutions. Experience managing the velocity/productivity of teams, products, and systems.

Preferred qualifications:

  • Experience with the product development lifecycle.
  • Experience with UX disciplines, creative and campaign development, and user-centered development tools and methodologies.
  • Knowledge of industry wide technology trends and issues.
  • Ability to communicate complex concepts clearly across different audiences and varying levels of the organization
  • Ability to navigate ambiguous problems, autonomously drive and prioritize initiatives, orchestrate successful delivery of multiple projects simultaneously
  • Firm sense of accountability, ownership for end-to-end project lifecycle, with the ability to autonomously drive and prioritize multiple initiative.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

The US base salary range for this full-time position is $178,000-$265,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Drive the vision for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large scale, high impact projects, while driving strong collaborative relationships with appropriate stakeholders across program work. 
  • Develop program roadmaps and establish user-centered project goals in line with long-term objectives. 
  • Oversee critical efforts for broader or cross-functional projects, programs, and strategies. 
  • Advocate for the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work. 
  • Manage large, complex programs while turning chaos into an efficient organization.  

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