Customer Onboarding Strategist

1 Month ago • 2-4 Years • Business Development

Job Summary

Job Description

The Customer Onboarding Strategist at Google Customer Solutions plays a crucial role in ensuring the success of new Google advertisers. This role involves managing a portfolio of new customers for six months, guiding them through a sustainable onboarding process, setting strategic goals for their digital advertising, and ensuring long-term success. Responsibilities include working cross-functionally with various teams, implementing creative solutions to enhance customer relationships, providing performance-enhancing suggestions, promoting other Google products, and advising advertisers on maximizing their return on investment. The ideal candidate will possess excellent communication skills (fluent in English and Japanese), experience in account management or client service, and a strong understanding of digital advertising products. This position requires proactive customer engagement, consultative selling, and the ability to tailor strategies for diverse businesses.
Must have:
  • Bachelor's degree or equivalent experience
  • 2 years experience in account management, client service or consulting
  • Fluent in English and Japanese
  • Manage customer portfolio for 6 months
  • Deliver outstanding onboarding experience
  • Work cross-functionally with various teams
Good to have:
  • Experience with Google Ads, Shopping, Analytics
  • Experience in digital agency focused on Google products
  • Experience in TV or media industry
  • Proactive customer outreach (cold calling)
  • Excellent written and verbal communication skills

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 2 years of experience in an account management, client service or management consulting role.
  • Ability to communicate in English and Japanese fluently to interact in this customer-facing role.

Preferred qualifications:

  • Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
  • 2 years of experience working in a digital agency, with a focus on Google products.
  • 2 years of experience in the TV or media industry.
  • Ability to proactively reach out to customers/cold calling and enjoy helping customers to add value to their business.
  • Excellent written and verbal communication skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

You will be a critical member of our APAC Onboarding Team a high-performing sales team responsible for onboarding high-potential, new advertisers to Google throughout the region.

In this role, you will be working with our most valuable new customers as they go through a sustainable onboarding period, you set the goal and the strategy for how their products and services reach to our users. You will own a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google.

You work with an engaged, fun team and bring creativity to grow and transform. The Customer Onboarding team operates like a Start-Up to enable creativity thought-leadership with a self-management team practice. Also you will execute your strengths in product knowledge, consultative selling (we promote/pitch to our clients), account management and work cross-functionally with our acquisitions, product, program, and same-store teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

  • Manage a new customer portfolio for six months to set them up for long-term success with their digital advertising journey.
  • Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
  • Work cross-functionally with sales, product, and program teams to deliver seamless customer handovers.
  • Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
  • Advice to help our advertisers get the best return on the investment by working closely in a consultative role, communicating proactively with customers via phone, chat, and email.

Similar Jobs

KBG Blockchain Game Studios - Marketing Manager

KBG Blockchain Game Studios

Ho Chi Minh City, Vietnam (On-Site)
2 Months ago
Xsolla - Product Marketing Manager

Xsolla

Baku, Azerbaijan (Hybrid)
2 Weeks ago
Explorex (Explorex  Inc ) - Social Media Manager

Explorex (Explorex Inc )

Bengaluru, Karnataka, India (On-Site)
1 Year ago
N-iX - Senior Full-Stack Engineer (React+Java)

N-iX

Ukraine (Remote)
1 Month ago
PwC - Consultant expérimenté Data analyst | CDI | F/H

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
8 Months ago
Varonis  - Account Manager

Varonis

Toronto, Ontario, Canada (On-Site)
7 Months ago
Fluence - Sales Engineer/Senior Sales Engineer - Battery Energy Storage

Fluence

Mountain View, California, United States (Hybrid)
7 Months ago
Interactive Brokers - Financial Sales Associate Trainee

Interactive Brokers

Greenwich, Connecticut, United States (On-Site)
7 Months ago
Coursera - Sales Development Representative, French Speaking

Coursera

United Kingdom (Remote)
2 Months ago
Tesla - Account Manager - Czech Republic

Tesla

Central Bohemian Region, Czechia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Insignia consultancy services - Senior Business Analyst

Insignia consultancy services

(Remote)
9 Months ago
Fortra - Channel Marketing Lead

Fortra

Singapore, Singapore (On-Site)
1 Month ago
WebFX - Internet Marketing Account Strategist

WebFX

Antigua Guatemala, Sacatepéquez Department, Guatemala (On-Site)
6 Months ago
Warner Bros Games - Senior Software Engineer

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
3 Months ago
Canva - Enterprise SEO Lead

Canva

Sydney, New South Wales, Australia (Remote)
6 Months ago
Lead venture - Business Development Representative

Lead venture

Des Moines, Iowa, United States (On-Site)
7 Months ago
Daxko - Reporting & Analytics Manager

Daxko

Noida, Uttar Pradesh, India (Hybrid)
3 Weeks ago
Social Discovery Group - Paid Advertising Specialist (Social)

Social Discovery Group

(Remote)
1 Month ago
Juego Studios - SEO Specialist - GCC Region

Juego Studios

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Matellio - Senior Technical Content Writer

Matellio

Jaipur, Rajasthan, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Tokyo, Japan

Appirits - Mid-Career Mobile Engineer

Appirits

Tokyo, Japan (Hybrid)
3 Months ago
Interactive Brokers - Associate / Senior Associate - Institutional Services

Interactive Brokers

Tokyo, Japan (Hybrid)
2 Weeks ago
Game freak - Contract Information Management Staff

Game freak

Chiyoda City, Tokyo, Japan (On-Site)
1 Month ago
Marvelous games - Game Director (Online) - Game Department

Marvelous games

Shinagawa City, Tokyo, Japan (On-Site)
9 Months ago
Colo pl - Concept Artist

Colo pl

Minato City, Tokyo, Japan (On-Site)
1 Year ago
Game freak - Graphic Designer: Background [Junior Class]

Game freak

Tokyo, Tokyo, Japan (On-Site)
1 Month ago
ByteDance - Procurement Manager - Japan

ByteDance

Tokyo, Japan (On-Site)
1 Month ago
ByteDance - Search Model Data Quality Assurance Analyst

ByteDance

Tokyo, Japan (On-Site)
7 Months ago
Sony Interactive Entertainment - AI Learning and Development Coordinator

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
4 Months ago
Cygames - 3DCG / Game / Lighting Artist / Tokyo

Cygames

Shibuya, Tokyo, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Google - Account Executive, Mid-Market Sales

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Google - Performance Specialist, Large Customer Sales

Google

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Salesforce - Sales Development Representative - Polish Speaker

Salesforce

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
The Walt Disney Company - Booking Advisor, F/M/NB – German Market, Long-Term/Fixed-Term Contract

The Walt Disney Company

Île-de-France, France (Hybrid)
6 Months ago
Actian - Partner Acquisition Manager - HCLSoftware

Actian

United States (Remote)
7 Months ago
ByteDance - Partnership Manager - BytePlus

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Microsoft - Specialist Sales Manager - Azure

Microsoft

Singapore (On-Site)
1 Month ago
Google - Account Strategist, Mid-Market Sales

Google

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
BrightEdge - London Sales Development Representative

BrightEdge

London, England, United Kingdom (On-Site)
7 Months ago
Paytm - KAM - Vijayawada

Paytm

Vijayawada, Andhra Pradesh, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mountain View, California, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Taipei City, Taiwan (On-Site)

Zürich, Zurich, Switzerland (On-Site)

Kirkland, Washington, United States (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

Seattle, Washington, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug