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Aftersales Support Coordinator, Tilburg

North Brabant, Netherlands (On-site)

Aftersales Support Coordinator, Tilburg

3 Hours ago • All levels • Operations

About the job

5 skills required for this role

Add these skills to join the top 1% applicants for this job

communication

innovation

forecasting-budgeting

resource-planning

cross-functional

Job Description

The Aftersales Support Coordinator at Tesla will analyze market trends, collaborate with various teams (digital, finance, regional field teams), support commercial customer requests, and implement operational processes for exemplary service. Responsibilities include building commercial strategies for aftersales, optimizing daily operations, partnering with sales and service teams on resource planning, and identifying initiatives to improve efficiency. The role requires strong analytical, communication, and collaborative skills, along with a customer-centric approach and understanding of global market dynamics.

Must have:

Analyze market trends
Collaborate with stakeholders
Support commercial customers
Implement operational processes
Build commercial strategies
Optimize daily operations
Partner with sales & service
Strong communication skills

What to Expect

Tesla is accelerating the world's transition to sustainable energy. Revolutionary strategies and products were developed within a few years and successfully launched on a large scale. This is only possible through extraordinary speed, innovation, and efficiency.

Tesla is looking for a Aftersales Support Coordinator to join our Aftersales team for EMEA based in the Netherlands. This group plays a cross-functional role in the global and regional design, planning, building, start-up and optimization of Tesla’s commercial parts distribution infrastructure and organization.

This team leverages Tesla’s uniquely integrated structure and in-house systems to make products that unlock the full potential of Tesla vehicles. as we rapidly scale our vehicle fleet in EMEA, we’re looking for an entrepreneurial individual to help us maximize the business opportunity for commercial parts management across the EMEA region.

In this role you will drive the growth of this business area, applies or adapts at EMEA level the part strategies and action plans to increase or preserve profitability, volume, customer satisfaction among internal and external parties. Coordinate all stakeholders for this purpose.

Candidates should have the ability to check their ego at the door, a willingness to do work at all levels, and a desire to grow and contribute to Tesla’s impact in the world.

What You’ll Do

Analyze market trends, customer preferences, and competitor offerings to identify new business opportunities
Collaborate with digital, finance, regional field teams and other key stakeholders to ensure program updates are shared and actionable
Support commercial customers requests and provide world class customer service to customers
Identify and implement operational processes and systems required to deliver exemplary service to customers, both internal and external
Building with the different businesses involved in the parts activity the commercial strategy of its scope for aftersales
Identify and implement initiatives for tactical optimization of daily operations, process and systems for efficiency of transport, warehouse or service center capacity
Partner with sales, service and body repair operations in resource planning and process execution, regarding sales forecasting, inventory level and supply chain management

What You’ll Bring

Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty
Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization
Customer centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.
Makes timely, informed decisions that consider the facts, goals, constraints, and risks
Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions
Facilitates collaboration, actively engaging and to make joint decision and share best practices
Demonstrated excellent communication skills, including ability to express well-reasoned, independent thought. Natural ability to speak and write effectively
Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions

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