AI Business Consultant

2 Months ago • 5 Years + • Business Analysis

Job Summary

Job Description

NiCE is seeking an AI Business Consultant to drive delivery excellence and accelerated ROI for its AI solutions. The role involves leading consulting projects, consulting with clients on their business and technical processes, and providing best practice recommendations for self-service and AI software solutions. Responsibilities include collaborating with product development, managing senior stakeholder relationships, and building long-term customer relationships to become a trusted advisor. The consultant will also guide application and data consultants, manage consulting and adoption programs, and align launch strategies with use cases and value priorities. The position requires securing buy-in from stakeholders, providing input into technical project plans, developing presentations, and analyzing client data to identify improvement opportunities.
Must have:
  • 5 years consulting/customer success in self-service or AI software
  • Experience with contact center enterprise software
  • Deep domain experience in digital/unassisted self-service channels
  • Knowledge management expertise
  • Business process improvement experience
  • Proven ability to handle senior executives
  • Led project teams
  • Excellent communication and presentation skills
Good to have:
  • Degree in Business, IT, or related field
  • Experience with generative AI in customer service
  • IVR/Routing/ACD experience
  • Multi-industry experience
Perks:
  • NiCE-FLEX hybrid model (2 days office, 3 days remote)

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

AI Business Consultant

 

So, what’s the role all about?

This AI Business Consultant position within the NiCE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. In other words, someone who can gain credibility via both their words and hands-on-keys actions. This role involves working with multiple broad groups within NiCE and requires proven ability to influence cross-functional teams, both with and without formal authority, within a matrixed organization.

 

How will you make an impact?

  • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE self-service and AI solutions.
  • Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
  • Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.
  • Collaborate with product development teams to provide feedback and suggest improvements based on client experience.
  • Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
  • Build long-term relationships with customers, becoming a trusted advisor, driving adoption and consumption growth.
  • Organize and guide application and data consultants through program leadership, acting as the adoption and consulting engagement quarterback.
  • Manage consulting and adoption programs with continuous alignment with the entire product implementation program.
  • Establish and monitor progress toward business success criteria for the overall delivery program and in turn, each product/business unit.
  • Map business cases into action items and solution designs.
  • Align launch strategies with use cases and value priorities.
  • Secure buy-in from different stakeholders (internal and external).
  • Provide input into technical project plans, ensuring business requirements and best practices are fully captured.
  • Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.
  • Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.

 

Have you got what it takes?

  • Minimum of 5 years of consulting or customer successes experience in self-service or AI software domains.
  • Degree in Business, Information Technology, or a related field preferred.
  • Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
  • Knowledge management expertise.
  • Experience with generative AI in the customer service domain is a plus.
  • IVR/Routing/ACD experience preferred.
  • Experience in business process improvement and customer success.
  • Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.
  • Led project teams and demonstrated operational performance improvements with significant benefits.
  • Multi-industry experience preferred.
  • Excellent verbal, written communication, and presentation skills are a must.

 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

Requisition ID: 7589

Reporting into: Tech Manager

Role Type: Individual Contributor

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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