About the job

Summary_{By Outscal}

As an Analyst in Claims for Motor products, you will manage and resolve claims for customers, ensuring timely, fair, and expert resolution. Proactive engagement with stakeholders and adherence to Global Claims Handling Practices are essential. Excellent communication skills and a strong analytical mindset are required.

About the job

At AXA XL our Claims team sets us apart. Our experienced Claims team use their specialized expertise to handle claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims analysts who see success as a reason to roll up their sleeves and drive for improvement. As an Analyst in Claims for Motor products, you will play a critical role in the Claims team by managing and resolving claims for our customers.You will work closely with your manager coordinating with fellow claims analysts to bring claims to resolution. This is an exciting opportunity to be part of a dynamic, global business. The team deals with all aspects of the claim, so you’ll have lots of variety and the opportunity to broaden your horizons. You’ll be part of a supportive team who all share a passion and excellence for claims handling and customer service.

DISCOVERyour opportunity

What will your essential responsibilities include?

Efficient handling and managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.

Competent and efficient handling of claims above the job holder’s personal authority under the referral system.

Strict adherence to the Global Claims Handling Practices.

Always demonstrate AXA XL behaviors and values.

Ensuring all claims are reserved wherever possible, within the Reserving Guidelines.

Provide a quality claims service including effective handling of claims and compliance with required service standards.

Developing relationships with Underwriters, Actuaries and other departments as required

Ensuring that communications, new claims, and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.

You will report to the Manager Claims.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills And Abilities

Relevant years of previous experience in handling motor claims, including (but not limited to) first notification of loss, accidental damage, and single-party damage claims.

An understanding of how the Claims function operates, including the lifecycle of the claim.

Extremely motivated and able to work as part of a team and individually in a fast-moving environment.

Possess an effective eye for detail, including accuracy and ability to review, analyse and gauge an understanding of claims data to help us reflect on our performance and plan.

Desired Skills And Abilities

Excellent written and verbal communication skills to communicate efficiently internally and externally with people of various levels.

Ability to operate to tight deadlines in a pressured environment.

Analytical and problem-solving skills

Displays positive and inclusive behaviours to ensure everyone feels valued and respected.

FIND your future

AXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and speciality.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements

Enhanced family-friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Flexible Work Eligible

None

AXA XL is an Equal Opportunity Employer.

Location

IN-HR-Silokhera Gurgaon

Job Field

Claims

Schedule

Full-time

Job Type

Standard