Application Specialist

1 Month ago • All levels • Administrative

Job Summary

Job Description

This 18-month maternity cover position as an Application Specialist within Ubisoft's IT Business Application domain focuses on supporting HR teams and employees. Responsibilities include providing first-line support for requests and incidents related to Workforce Administration products, troubleshooting issues, collaborating with technical teams, creating SQL queries, monitoring application performance, and maintaining documentation. The role also involves user training, process improvement suggestions, and ensuring a positive user experience. Strong customer service skills, HR process understanding, and basic SQL knowledge are essential.
Must have:
  • First-line support for HR system issues
  • Troubleshooting and resolving user requests
  • Collaborate with technical teams
  • SQL queries and data updates
  • Application performance monitoring
  • Documentation and training
Good to have:
  • French language proficiency
Perks:
  • Meal tickets
  • Studio offered free days
  • WorldClass subscription
  • Private medical system access
  • Life insurance
  • Financial support
  • Study leave
  • Christmas/Easter gifts
  • Partner discounts
  • Ubisoft game access
  • Annual development opportunities
  • International mobility
  • Wellbeing program
  • Hybrid work model
  • Bookster
  • Free fruits and coffee
  • On-site cafeteria discounts
  • Ubisoft bikes rental
  • Parking spaces

Job Details

Job Description

Your life at Ubi

You will join the IT Business Application domain of Ubisoft, and more particularly in the Workforce Administration Product Team, in charge of delivering reliable, efficient, and user-friendly solutions that support HR teams and employees across the organization. Join us to work on impactful projects, collaborate with cross-functional teams, and contribute to the continuous evolution of our HRIS ecosystem.

Within the Workforce Administration Team, you will play a key role in helping and resolving requests & incidents for users within our organization. You analyze and understand the users’ needs and provide assistance and ensure the smooth operation of our products. You suggest improvements and advise end users about the usage, configuration, settings and best practices to ensure products are used to their full potential.

 

Your main mission:

  • You act as a first line of support for requests and incidents coming from Ubisoft employees regarding our products
  • Provide functional & technical support and assistance to users, troubleshooting and resolving issues
  • Collaborate with Technical teams to identify, diagnose, and fix application issues
  • Create SQL queries and request data updates in the database
  • Monitor application performance and proactively identify potential issues.
  • Maintain and update documentation, knowledge base, and FAQs for troubleshooting purposes
  • Train and educate users on product features and best practices.
  • Document, distribute, and escalate requests and incidents when necessary.
  • Provide excellent customer service, ensuring a positive user experience and satisfaction
  • Recommend appropriate solutions, products and features 

Qualifications

The professional value you bring:

  • Previous experience in IT, Customer Support, preferably around HR systems;
  • Basic SQL knowledge;
  • Fluent in English, French is a plus

 

The personal value you bring:

  • Demonstrate a customer-oriented approach with strong interpersonal, oral, and written communication skills in English to effectively engage with users and team members.
  • Prove a good understanding of the HR processes and business flows
  • Excel in the problem-solving process, analyzing and synthesizing business processes effectively, and translating them into solutions.
  • Possess the capability to simplify and explain technical solutions to non-technical users, both orally and through written documentation and training materials.
  • Exhibit the ability to prioritize and seamlessly switch between multiple tasks while autonomously seeking information and/or solutions.
  • Collaborate seamlessly with team members, sharing knowledge and expertise to accomplish common goals.
  • Quickly learn and adapt to new technologies and products in a fast-paced environment

Additional Information

What do we offer benefits wise?  

  • Meal tickets with the value of 30 RON/day
  • Studio offered free days, confirmed on an annual basis for different events
  • WorldClass subscription
  • Access to private medical system and special subscription rates for family members
  • Life insurance
  • Specific financial support for different events in your life
  • Study leave
  • Christmas/ Easter celebration with a special gift
  • Partners’ discounts
  • Video games and consoles to borrow
  • Access to Ubisoft games via own Uplay account
  • Annual development opportunities and access to multiple career paths and technical certifications
  • Access to specialized training and books on various related skills
  • Opportunities for international mobility and assignments
  • Wellbeing program (including physical fitness, mental health, financial education and internal communities)
  • Hybrid: We are committed to promoting a flexible working policy, as we value in-person interaction and collaboration. Our hybrid work model includes a minimum of 3 days a week in the office and the remaining 2 days working from home.
  • Bookster (borrow books for free, delivered at home or in the office)
  • Free fruits and coffee in the office
  • On-site cafeteria with special discounts
  • Ubisoft bikes, free rental
  • Parking spaces for cars, bikes, motorbikes

 

About us 

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Find us on Facebook, Instagram & LinkedIn, see how we do things, how we like to have fun and join us! 

 

Similar Jobs

Token Metrics - Senior Crypto Data Engineer (Remote)

Token Metrics

Budapest, Hungary (Remote)
7 Months ago
Next Level Business Services - Solution Architecture Consultant/Expert

Next Level Business Services

Dearborn, Michigan, United States (On-Site)
7 Months ago
Google - Data Scientist, Product

Google

Hyderabad, Telangana, India (On-Site)
1 Month ago
Epic Games - Analytics Lead (Gameplay)

Epic Games

Montreal, Quebec, Canada (On-Site)
4 Months ago
PwC - IN_Senior Associate_Azure Data Engineer _OneCloud _Advisory _Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Aristocrat Gaming - Order Fulfillment Operator - Production

Aristocrat Gaming

Barcelona, Catalonia, Spain (On-Site)
2 Months ago
Universal Music - Coordinator, Global Administration Compliance

Universal Music

Franklin, Tennessee, United States (On-Site)
2 Months ago
Highspot - Sr. Salesforce Administrator

Highspot

Hyderabad, Telangana, India (Hybrid)
7 Months ago
Samsung Semiconductor - Intern, System Software Engineer - CXL

Samsung Semiconductor

San Jose, California, United States (On-Site)
4 Months ago
Next Level Business Services - Mule Admin

Next Level Business Services

Thousand Oaks, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Technical Program Manager, Global Marine Operations Business

Google

London, England, United Kingdom (On-Site)
1 Month ago
Krafton  - PUBG IP Franchise Esports Strategy & Operations Team Associate

Krafton

Seoul, South Korea (On-Site)
1 Month ago
Behaviour Interactive - Senior Data Analyst

Behaviour Interactive

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Ajmera Infotech - Sr. Asp.NET Engineer

Ajmera Infotech

Austin, Texas, United States (On-Site)
6 Months ago
Zazz - Data Engineer

Zazz

(Remote)
4 Months ago
Ubisoft - Senior R&D Engineer

Ubisoft

Pune, Maharashtra, India (On-Site)
1 Month ago
Magic Games - Data Analyst

Magic Games

İstanbul, İstanbul, Türkiye (On-Site)
4 Weeks ago
PwC - Senior Associate

PwC

Gurugram, Haryana, India (On-Site)
7 Months ago
Supercell - Monetization Manager, Supercell Store

Supercell

Helsinki, Uusimaa, Finland (On-Site)
6 Months ago
Rockstar Games - Associate Director: Software Engineering

Rockstar Games

New York, New York, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bucharest, Bucharest, Romania

PwC - SAP Extended Warehouse Management

PwC

Bucharest, Bucharest, Romania (On-Site)
6 Months ago
Ubisoft - Senior Level Designer

Ubisoft

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Global Step - Mid 3D Animator

Global Step

Bucharest, Bucharest, Romania (Remote)
7 Months ago
Google - Software Engineer II, CoreOS Infrastructure

Google

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Google - Android Technical Lead, Android CoreOS

Google

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Amber - Senior Unreal Game Engineer (Project Based)

Amber

Bucharest, Bucharest, Romania (On-Site)
10 Months ago
Ness Digital - DevOps Engineer

Ness Digital

Timișoara, Timiș, Romania (Hybrid)
4 Months ago
ASSIST Software - Senior Product Designer

ASSIST Software

Suceava, Suceava County, Romania (Remote)
6 Months ago
ASSIST Software - Java Developer

ASSIST Software

Suceava, Suceava County, Romania (Remote)
6 Months ago
Luxoft - Lead Integration and Release Engineer

Luxoft

Bucharest, Bucharest, Romania (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

AGBO - Executive Assistant, Innovation

AGBO

Los Angeles, California, United States (On-Site)
4 Weeks ago
AML RightSource - Workday Technical Lead

AML RightSource

Noida, Uttar Pradesh, India (Hybrid)
8 Months ago
ARHS - Application Engineer/Administrator

ARHS

The Hague, South Holland, Netherlands (On-Site)
7 Months ago
The Walt Disney Company - VFX Coordinator

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
On Location - Travel Consultant, After Hours Support

On Location

North Carolina, United States (Remote)
4 Weeks ago
AVER LLC - Management Analyst

AVER LLC

United States (Hybrid)
4 Months ago
The Walt Disney Company - Merchandise Seller - Hercules and Lion King

The Walt Disney Company

London, England, United Kingdom (On-Site)
1 Month ago
InMobiInMobi - Assistant Manager - Processes and Coordination

InMobiInMobi

New Delhi, Delhi, India (On-Site)
4 Months ago
Rackspace Technology - Storage Engineer II

Rackspace Technology

India (Remote)
1 Month ago
The Walt Disney Company - Associate Sourcing Specialist

The Walt Disney Company

Kowloon, Hong Kong (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences.


Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. 


Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. 


If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.

Paris, Île-de-France, France (Hybrid)

Saint-Mandé, Île-de-France, France (Hybrid)

Saint-Mandé, Île-de-France, France (Hybrid)

Paris, Île-de-France, France (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Paris, Île-de-France, France (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Paris, Île-de-France, France (Hybrid)

Tokyo, Japan (Hybrid)

View All Jobs

Get notified when new jobs are added by Ubisoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug