Travel Consultant, After Hours Support

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

The Role and What You’ll Do

The Travel Consultant, After Hours Support will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions.  At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first.  It is important that the candidate understands the unique processes of Anthony Travel that support our almost 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed.  The role requires four 10-hour shifts throughout each week with weekends and Holidays included. 

You Have These

• Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs.

• Able to book hotels and cars within the GDS.

• Invoicing during off times and slower times for group hotels and buses for the teams.

• Multitask as taking incoming calls and emails and completing the tasks promptly.

• Must know how to book and ticket air reservations Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s. 

• Work closely with the team when they may need help completing a task.

• Strong client-service orientation.

• Excellent communication, interpersonal skills.

• Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.

• Able to work independently.

• Team player, flexibility/ability to adapt in a dynamic environment.

• Strong desire to learn and utilize the tools provided.

• Positive attitude.

• Self-starter.

We’d Love If You Also Have These

• Travel experience preferred.

• 3+ years of GDS experience

• Knowledge of travel specific systems (e.g. GDS, Concur, etc.).

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best.  We uphold these values in our quest for excellence:

• Exceed all service expectations with our customers, our partners, and each other.

• Create value by enriching people's lives.

• Do the right thing and bring others along with us — always.

• Propel the power of diversity, in thought, team and experience.

• Partner to generate win-win solutions.

• Ignite and empower our team's entrepreneurial spirit.

• Exude respect and gratitude — treat others as you would want to be treated.

Get To Know Us Better

https://www.anthonytravel.com/

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed are representative of the knowledge, skill, and/or ability required.