Associate Client Services Analyst

At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come.

• Responsibility for Desktop support functions to the 1500 EMEA business users, dispersed geographically over some 32 locations.
• Support all office users in EMEA regardless of location by working on Service Now tickets assigned to EU Client Computing.
• Utilise support tools and automation methods to rapidly deploy, manage and support Client systems.
• Provide support to 1st and 2nd level support team and act as a mentor within the team.
• Attend daily IT operations to understand priorities and raise issues.
• Build, review, and update documentation as required.
• Assist with ad-hoc business events and special requirements.
• Assist the Vendor Management Analyst in the transition of major maintenance, services, and support contracts across the region.

• Previous experience in an IT support role, ideally within a large, geographically dispersed organization.
• Outstanding knowledge of desktop operating systems, including Windows and macOS.
• Good understanding of network infrastructure and security protocols.
• Ability to utilise support tools and automation methods to provide flawless client system support.
• Great communication skills, both verbal and written, with the ability to mentor and develop technical skills in others.
• Ambitious, self-motivated, and able to work independently while also effectively contributing to team goals.
• Demonstrable ability to successfully implement IT solutions in a dynamic and fast-paced environment.
• Professional certifications such as ITIL, CompTIA A+, or equivalent are highly desirable.
• Demonstrated ability to build and maintain comprehensive documentation.
• Ability to excel in a fast-paced environment.

Our Values

• Be legendary: practice excellence, improve on our legacy, create awesomeness. 
• Build a well-rounded crew: inclusivity and diversity in both our teams and games.
• Delve into dungeons: embrace challenges with openness and creativity.
• Don’t split the party: agree or disagree but commit. Collaborate and have respect for each other.
• It takes a multiverse: we are driven by the lifelong satisfaction of our fans.

We are an Equal Opportunity / Affirmative Action Employer

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.

Shortlisted candidates may be subjects to reference check.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.